Dream Downtown by Hyatt

Location: The hotel is praised for its central location, making it convenient for travelers to explore nearby attractions.

The hotel is at most a 2-star experience. The service was terrible. I reached out to the text guest line 3 times over my stay and not once got a reply. Staff at the front desk were rude, unfriendly and unhelpful. I asked what time the pool closed and the front desk person said either 5pm or 8pm. So now I have to try to figure out if it’ll be open during the times I can swim. Staff directed me to get a wristband at a different desk but I waited several times by that desk and no one ever came to help. I then asked the hotel staff about the wristband and renting a lounge chair. They couldn’t help me and told me to just go up and if they ask me where my wristband is to tell them no one was there. So basically I had to feel like I wasn’t following the steps because there were no staff. Room service messed up my order and so I called them (a fine dining restaurant and they first kept me on hold while they checked with the chef if I got the right order. Even though I’m telling them that what I had was not Salt and Pepper shrimp ($31 by the way and you only get 5 soggy pieces). The person said are you sure it’s not salt and pepper shrimp? I said it’s bright red and sweet, this is not salt and pepper shrimp, they came up 15 mins later with the salt and pepper shrimp and did apologize but then the salt and pepper shrimp was cold. Overall room service from an expensive chinese food dinner ($140) was a terrible experience. And for what I thought would be a “dreamy” stay turned out to be a complete dud. Never again.

Jay & Paul were soo helpful. They had no issue helping us and answering all of our questions. They were great. Can’t wait to come back, thank you!