Dream Downtown by Hyatt
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1 night
1 room, 2 adults, 0 children
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Dream Downtown by Hyatt
355 W 16th St, Manhattan, New York, New York State, 10011, United States
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Amenities
Outdoor swimming pool
Massage room
Gym
Private parking
24-hour front desk
Luggage storage
Bar
Restaurant
All amenities
Property Description
Dream Downtown is a New York City lifestyle hotel with an emphasis on service and after-dark possibilities. Extraordinary in design and unique in character: the hotel offers everything today's urban traveler seeks: including: 314 loft-style guest rooms and suites: luxurious amenities: unique dining/meeting/events spaces and a talented staff that knows the ins and outs of everything NYC. Dream Downtown is situated between the Meatpacking District and Chelsea neighborhoods: just steps away from iconic destinations like The Highline: Chelsea Market and The Whitney Museum of American Art. The expansive guest rooms which include 11 suites: are individually designed to add a sense of personalization at every corner.
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7.3/10
Cleanliness7.3
Amenities7.3
Location7.2
Service7.2
All 101 reviews
Surroundings
Metro: 14th Street
(460m)
Metro: Eighth Avenue
(460m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

6
Room, 2 Double Beds (Gold)
2 Double bed
Non-smoking
Air conditioning
Minibar
TV
Towels
Check Availability

6
Room, 1 King Bed, Accessible, Pool View (Roll-in Shower, Silver)
1 King bed
Non-smoking
Air conditioning
Minibar
TV
Towels
Check Availability

8
King Room-Bronze
1 King bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

10
Queen Room-Bronze
1 Queen bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

10
King Room-Gold
1 King bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

10
King Room Bronze with Balcony
1 King bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

7
Room, 1 King Bed, Accessible (Roll in Shower, Pool Access (Gold) )
1 King bed
Non-smoking
Air conditioning
Minibar
TV
Towels
Check Availability

9
Platinum Suite
1 King bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

8
King Room-Silver
1 King bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

7
Room, 1 King Bed, Pool View (Silver)
1 King bed
Non-smoking
Air conditioning
Minibar
Towels
Toothbrushes
Check Availability

6
Room, 2 Double Beds (Bronze)
2 Double bed
Non-smoking
Air conditioning
Minibar
TV
Towels
Check Availability

11
Platinum King Room
1 King bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

8
Platinum King Suite With Pool Access
1 King bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

6
Room, 1 King Bed, Pool Access (Gold)
1 King bed
Non-smoking
Air conditioning
Minibar
Towels
Toothbrushes
Check Availability

6
Room, 2 Double Beds (Silver)
2 Double bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
Hide Room Types
Guest Reviews
7.3/10
101 reviews

- Cleanliness7.3
- Amenities7.3
- Location7.2
- Service7.2
Average for similar properties in New York

AI Summary
Centrally located near Broadway, Upper East Side, and Chelsea Market with friendly and helpful staff, offering great dining and shopping options.

ThinkingFlora
August 29, 2024
Very average service
Original TextTranslation provided by Google

Guest User
May 26, 2023
The noise pollution is serious, there is a club in the building, the sound is loud, until 4 o'clock in the morning, I can't sleep at all, I haven't had a good rest for three days
Original TextTranslation provided by Google

Guest User
August 1, 2025

Jay & Paul were soo helpful. They had no issue helping us and answering all of our questions. They were great. Can’t wait to come back, thank you!

Guest User
July 31, 2025

I stumbled upon this place and let me tell you I was blown away. Amit the lifeguard was so great. He made sure I was hydrated and that we had enough towels.

Guest User
July 31, 2025

I just came here for a girls day out and this place didn’t disappoint! I will definitely be back! Amit the lifeguard was so caring and took such good care of us!

Guest User
July 30, 2025

El hotel es hermoso, la arquitectura, el diseño de interiores, el concepto… sin embargo está muy descuidado!!! No tiene buen mantenimiento, la pintura, las alfombras, todo roto, no hay buen servicio. Por el precio de la noche esperábamos mayor confort para el cliente, como toallas, tapete de para salir de la regadera, etc. No hay bellboy, ni nadie que te ayude con las maletas, solo una chica que se vería rebasada de hacer todo ella para tantos clientes. Estuvimos esperando en la calle para que alguien nos ayudara, estuvimos esperando en el lobby una hora para usar la alberca por qué no llegaba el salvavidas y no podían abrirla sin el. La alberca solo es para niños de 8 a 10 am y mi hija de 10 años intentó usarla llegando en la tarde y no pudo, por lo que nos levantamos especialmente temprano para que la usara. El gimnasio está descuidado y abrimos una de las regaderas y nos salieron 6 cucarachas. Qué tristeza por que está lindo y bien ubicado. No lo dejen morir!! The hotel is beautiful—the architecture, the interior design, the concept… however, it’s very poorly maintained! It lacks proper upkeep: the paint, the carpets—everything is worn out or broken, and the service is not good. For the price per night, we expected greater comfort for the guest, such as towels, a bath mat for stepping out of the shower, etc. There’s no bellboy or anyone to help with the luggage—just one young woman who seemed overwhelmed trying to handle everything for so many guests. We had to wait on the street for someone to assist us, and later waited an hour in the lobby just to use the pool because the lifeguard hadn’t arrived and they couldn’t open it without him. The pool is only available for kids from 8 to 10 a.m., and my 10-year-old daughter tried to use it in the afternoon when we arrived, but couldn’t—so we had to wake up extra early the next day so she could enjoy it. The gym is neglected, and when we opened one of the shower stalls, six cockroaches came out. It’s a shame, because the place is lovely and well located. Don’t let it go to waste!

Guest User
July 30, 2025

I saw this place on TikTok and let me tell you it didn’t disappoint. The drinks were so good and strong. I ordered the burrito bowl and it was so delicious. Amit the lifeguard was a gem he took care of me, made great recommendations and also took care of not only me but everyone else. I will be back!

Guest User
July 30, 2025

I am writing to formally express my disappointment with several aspects of my recent stay at your hotel, which fell significantly short of expectations and the representations made at the time of booking. Like some other guests we spoke with during our stay, we specifically chose your hotel because it prominently advertises an outdoor pool. However, upon arrival, we were informed that guest access to the pool is limited and that using a chair requires a separate payment. Even more frustrating, all chairs were already reserved, so we were unable to enjoy the amenity that strongly influenced our decision to stay with you in the first place. This was not clearly disclosed prior to booking and feels like a deceptive marketing practice. Our frustration continued when we got to our room and simply wanted a drink with ice. We were surprised to find that there is no ice machine in the hotel. Only upon reading the fine print did we realize we had to call the front desk to request ice. We did so, but it took more than three hours and multiple calls before any ice was delivered. The problems didn’t end there. On the second day of our stay, housekeeping provided only one washcloth. When we requested another, we were told the hotel was “out of washcloths,” and that one would be brought up when available. No replacement ever arrived. These issues reflect a troubling lack of basic hospitality and service. Guests should not have to beg for ice or share a single washcloth in a full-service hotel. I urge your team to address these operational failures and to be more transparent in how amenities are advertised.
Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Additional charge
Massage room
Gym
Private parking
Additional charge
24-hour front desk
Luggage storage
Bar
Restaurant
Car rentals
Conference room
Additional charge
Multi-function room
Wi-Fi in public areas

Outdoor swimming pool

Gym

Bar

Restaurant

Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Outdoor swimming pool
Heated pool
Parking
Private (exclusively for guests) is available Off-site parking, and Charge, US$65.00 (approx. PHP 3,781.36) Daily. Reservation not needed.
Private parking
Additional charge
Transportation
Car rentals
Front Desk Services
24-hour front desk
Express check-in and check-out
Safe at front desk
Luggage storage
Languages Spoken
Spanish
Food & Drink
Bar
Room service
Health & Wellness
Massage room
Beauty and makeup
Hair and beauty salon
Gym
Public Areas
No smoking in public areas
ATM
Elevator
Cleaning Services
Clothes dryer
Dry cleaning
Additional charge
Laundry service (on-site)
Additional charge
Ironing service
Additional charge
Clothes steamer
Business Services
Multi-function room
Conference room
Additional charge
Fax/copying service
Accessibility
Accessible rooms available
Safety & Security
First aid kit
Intruder alarm
Smoke detector
CCTV in public areas
Fire extinguisher
Security personnel
First aid room
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 11:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
Breakfast
StyleBoxed/packaged food
Age | Fee |
---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowed on requestAdditional charge
Fee: US$99.00 (approx. PHP 5,759.30) per room per stay
Service Animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Opened: 2023
- Number of Rooms: 313
Dream Downtown is a New York City lifestyle hotel with an emphasis on service and after-dark possibilities. Extraordinary in design and unique in character: the hotel offers everything today's urban traveler seeks: including: 314 loft-style guest rooms and suites: luxurious amenities: unique dining/meeting/events spaces and a talented staff that knows the ins and outs of everything NYC. Dream Downtown is situated between the Meatpacking District and Chelsea neighborhoods: just steps away from iconic destinations like The Highline: Chelsea Market and The Whitney Museum of American Art. The expansive guest rooms which include 11 suites: are individually designed to add a sense of personalization at every corner.
Frequently Asked Questions
What is the cancellation policy for Dream Downtown by Hyatt?
The cancellation policy for Dream Downtown by Hyatt varies depending on the type of room and booking conditions.What is the cancellation policy for Dream Downtown by Hyatt?
What are the check-in and check-out times at Dream Downtown by Hyatt?
Standard check-in time at Dream Downtown by Hyatt is 15:00 and check-out time is 11:00.What are the check-in and check-out times at Dream Downtown by Hyatt?
Can I bring my pet inside the Dream Downtown by Hyatt?
Pets are allowed on request at Dream Downtown by Hyatt. Charges may be applicable.Can I bring my pet inside the Dream Downtown by Hyatt?
How far is the Dream Downtown by Hyatt from the closest airport?
The closest airport is LaGuardia Airport, and it is about 32 mins from hotel by car (15.8 km).How far is the Dream Downtown by Hyatt from the closest airport?
About This Property
Nearest Airport | LaGuardia Airport |
---|---|
Distance to Airport | 16.6KM |
Nearest Train Station | Grand Central Terminal |
Distance to Train Station | 4.16KM |
Nearest Subway Station | Eighth Avenue |
Distance to Subway Station | 0.46KM |
Average Price From | PHP40887 |
Hotel Star Rating | 4 |