Dream Downtown by Hyatt

Centrally located near Broadway, Upper East Side, and Chelsea Market with friendly and helpful staff, offering great dining and shopping options.

Jay & Paul were soo helpful. They had no issue helping us and answering all of our questions. They were great. Can’t wait to come back, thank you!

El hotel es hermoso, la arquitectura, el diseño de interiores, el concepto… sin embargo está muy descuidado!!! No tiene buen mantenimiento, la pintura, las alfombras, todo roto, no hay buen servicio. Por el precio de la noche esperábamos mayor confort para el cliente, como toallas, tapete de para salir de la regadera, etc. No hay bellboy, ni nadie que te ayude con las maletas, solo una chica que se vería rebasada de hacer todo ella para tantos clientes. Estuvimos esperando en la calle para que alguien nos ayudara, estuvimos esperando en el lobby una hora para usar la alberca por qué no llegaba el salvavidas y no podían abrirla sin el. La alberca solo es para niños de 8 a 10 am y mi hija de 10 años intentó usarla llegando en la tarde y no pudo, por lo que nos levantamos especialmente temprano para que la usara. El gimnasio está descuidado y abrimos una de las regaderas y nos salieron 6 cucarachas. Qué tristeza por que está lindo y bien ubicado. No lo dejen morir!! The hotel is beautiful—the architecture, the interior design, the concept… however, it’s very poorly maintained! It lacks proper upkeep: the paint, the carpets—everything is worn out or broken, and the service is not good. For the price per night, we expected greater comfort for the guest, such as towels, a bath mat for stepping out of the shower, etc. There’s no bellboy or anyone to help with the luggage—just one young woman who seemed overwhelmed trying to handle everything for so many guests. We had to wait on the street for someone to assist us, and later waited an hour in the lobby just to use the pool because the lifeguard hadn’t arrived and they couldn’t open it without him. The pool is only available for kids from 8 to 10 a.m., and my 10-year-old daughter tried to use it in the afternoon when we arrived, but couldn’t—so we had to wake up extra early the next day so she could enjoy it. The gym is neglected, and when we opened one of the shower stalls, six cockroaches came out. It’s a shame, because the place is lovely and well located. Don’t let it go to waste!