The Park Ave North

Friendly receptionist, helpful staff. Provide flexible solutions for heavy baggage. Extra waiting room for check out.

I was in NY to visit my daughter at her college. I was pleased to find a hotel room close enough to avoid wasting time in commute. I arrived to check in about 4:30pm and was immediately met with a front desk worker who was irritated, flustered and behaving unprofessionally. Apparently there were issues with the washer/ dryer that caused it to take longer than usual to to clean and prepare rooms. I had to sit in the small lobby to wait for my room to be ready. Eventually I had to go into the room while she finished cleaning around me. Didn't get into the room until after 6pm. However, the young lady cleaning the room was friendly and it was clear she was trying to make the best of a bad situation. The worst part of my stay was yesterday to come. That night the air conditioner broke and blew either no air or hot air. I emailed the manager repeatedly and then she just stopped responding. It was so miserably hot in that room, that I barely slept! I spoke to the front desk at check out, she empathized and even said that this problem had been happening before. Why would you rent the room if you knew the AC wasn't working? Never heard anything back from management. Towels and washcloths were horrible. Felt like a rag to use for cleaning. I was happy to find this place but their poor customer service turned me off! I would find somewhere else to stay!

It's clean and quiet and close to the subway and metro north.

The area felt unsafe. Staff at the hotel was not present after 5 pm. They had my reservation wrong. I had to call the emergency number because we were locked out as the key that was given to us was good for one day only. Our reservation was for two nights. I provided a proof of my reservation via email. Customer service was poor.

I would definitely book at this place again! Thx!