Elodie Chen
August 26, 2024
The room is so small, the smallest Edition room I have ever encountered. And my room does not face Times Square, it is very close to the next building, there is no light, no privacy, it is not recommended.
The room size problem is fine, after all, it is in a place like Times Square where every inch of land is valuable. What made people have a very bad experience this time was the security of the hotel. That night we took a pedicab from the Empire State Building to the hotel. Because we did not know in advance that there was a rip-off situation and we confirmed with the driver before the car that the total was 9 US dollars, after arriving at the destination, the driver asked us for 144 US dollars and refused to accept our 10 US dollars. We realized that we were ripped off, and immediately went to the first floor of the hotel to show the room card to the security guard and explain the situation, asking the security guard to protect us. The security guard actually asked us to leave the hotel and deal with the conflict with the driver outside the hotel before returning to the room. 1 Deprive us of the right to return to the room 2 You protect our safety. Then the driver chased to the lobby on the first floor and tripped my companion with his foot. This happened in front of the security guard. The security guard did not stop the driver from entering, let alone stop the driver from harming our guests. All this happened in front of him and he did not take any measures. When we arrived at the front desk on the 10th floor and explained the situation, the front desk staff indicated that we could go back to the room. At this time, the security guard chased us to the 10th floor and still asked us to go to the first floor to deal with the driver.
In this process, we deeply felt the inaction of the security guards and that we were in a very unsafe environment. If this was an ordinary three-star hotel, we would have no problem, but this is an international chain high-end hotel. We had very pleasant experiences staying in this brand hotel in Sanya and other places before. This experience was annoying and very unpleasant. I didn't expect that Edition's ability to handle sudden security situations was so poor.
In addition, despite the unpleasant experience, we still have to praise Ctrip for its timely and rapid handling, giving a reply within half an hour, and patiently communicating with the hotel many times, which gave us more security and comfort in our hearts when traveling abroad.
In addition to the incident, back to the hotel itself. The room is small and there is no sunlight. The water in the shower can be described as "warm". I personally think it is not hot. I am about to catch a cold after two days. I didn't dare to wash my hair. If I have to pick out the advantages of the whole hotel, it is that the room cleaning is very standardized.
Overall, I don't recommend this hotel. There are so many advertisements on Xiaohongshu. I guess they spent a lot of money on marketing, but the actual experience is very bad. I will definitely not come to this hotel in the future, and I will probably not stay in Edition again.
Original TextTranslation provided by Google