Holiday Inn Express New York City Times Square

One of the mattresses in the room collapsed. I wanted to change rooms but found that the mattress in another room also had problems. I was not allowed to change it again and was told to repair it. After the maintenance, I was asked to wait in the room, but no one came to repair it after waiting for an entire afternoon. So what? I slept like this on a sagging mattress for four nights. The only thing is that the hygiene is cleaned in time. I didn't take a photo of the room, but the rest was unremarkable.

臟，且灰塵多，玻璃不乾淨

The location is OK, but the room is too small, you have to stand to eat when you unfold your luggage

The facilities are old, the rooms are small, and the breakfast options are limited, but the staff's service attitude is very good.

The facilities are too old, the room is very small, the elevator is small, it takes a long time to go up and down the stairs, and the breakfast is too crowded, so you often have to take it to the room to eat. It may be because it is New Year's Day, which is understandable.