The Mayfair Hotel Times Square, an Ascend Collection Hotel

OK but the Mayfair Hotel did not call me for my wakeup call on August on 8, 2025. Otherwise, it was good. The bed was nice and the bathroom was satisfactory.

I arrived at the Mayfair Hotel in the evening and my room was ready. The desk staff were courteous and check-in was straight forward. The lobby offers complementary coffee, tea, and hot chocolate. Although the room was clean, I found it very small (about 130 sq feet). They do offer free wifi, though as expected in a small room there is no microwave or refrigerator. My window gave me the view of a dark brick wall. The neighborhood does offer some area Restaurants. The hotel may be suitable for short stays for individuals, however couples may find themselves in cramped quarters.

I was pleasantly surprised by this hotel as it was a great price. The location is amazing- just off of Times Square. It has a very nice reception area with a free tea/coffee area. The room was, as expected in NYC, tiny but very clean and had everything we needed in it. All in all a very comfortable stay.

The first night was fairly smooth — the room was small but clean. However, the second night was a nightmare. Renovation works of the building next to the hotel started at 2 AM, and it was absolutely impossible to sleep, even with earplugs. I immediately contacted the front desk, but they simply said it wasn't their responsibility and offered no solution whatsoever. The next morning, I asked to speak with the manager, who was not available (likely because they had a quiet night’s sleep in a different part of the hotel or at home). Later, I received an email stating they could only offer a refund for the city tax. I declined the offer and informed them that I would book elsewhere. I had another two-night reservation at the same hotel three days later (upon returning from a business trip), which I canceled due to the poor experience. They never responded, but I later found out they charged me for the night I had already canceled, labeling it as a "no-show." They blamed me — but the issue was entirely on their side. I've asked for a full refund of the night that I canceled because it was clearly due to the poor experience I had, and explained with different messages. They did not reply. I strongly advise against staying at this hotel. They are not capable of managing guests properly, and as long as the construction continues, getting a decent night’s sleep is simply not possible.

To start with the positive, the beds in this hotel are comfy, the staff is really nice and helpful, the internet is fast, and there is free, good-tasting coffee in the lobby 24/7. But, I must caution fellow travelers about my overall unpleasant experience. I was visiting NYC for a week, for a work conference. I had anticipated a relaxing and productive trip, but there was so much construction-related noise in this hotel that both my work and my rest were ruined. All rooms on the west half of the building (which I was told includes all rooms with queen-sized beds) faces directly onto major construction that began, when I was there, before 8am and continued until at least 5pm. This construction was so loud that I couldn't work on polishing my conference presentation while in my room. As you can see in one of my photos, they are starting to dig a foundation on the adjoining lot. And the noise was insanely loud - like they're jackhammering through bedrock. If you plan to work in your room and are noise sensitive, or would like to sleep past 8am, keep this in mind before you decide to stay here. The project will clearly go on for a year or more. I used earplugs, and they didn't help at all. My thanks to the front desk staff, who at my request moved me on my second night to an east-facing room that did not directly face onto the construction site. But, suddenly some renovation in the hallways began, and so there was still the extremely loud noise of drilling, nailing and hammering filtering into my room all throughout the daytime. Honestly, these two construction projects together made my six night awful and left me more tired than I was when I arrived in NYC! Also, the slightly quieter room I was moved to was smaller (a full instead of a queen; less floor space, and smaller bathroom) but I was not refunded the difference in cost, paying for a full stay at the higher queen bed rate. The manager told me this was because someone else was "upgraded" to the noisy room I left, so I still had to pay the difference.

The place was perfect for a one night stay on New Year’s Eve. The room was clean. Staff was friendly. Great location. I would definitely stay here again. Of course I would need a larger room if I would be going with more than one person, but the room worked for this night.