The Luxury Collection Hotel Manhattan Midtown

noisy, most staff members are rude including Nikki at front desk. no one helped with luggages upon arrival and front desk didn't care. toilet is not always clean sometimes no towels. used bedsheets were left on top of our suitcase. if you want to ring for service, usually no one answers until you try for the 3rd time. concierge staff made comments on me in front of me thinking I didn't understand English (because we wanted to change room due to noise next door. we could not sleep for 3 nights out of 9 nights. one night, my whole family including my 13 years old daughter was forced to hear the word "fxxx" 100 times u til 2am. partying next door. we were not offered to change room until i asked. they didnt seem to care). there were quite a few issues and each time it took us a lot of time to repeat the issues to different people in order to get a solution (sometimes there was no solution or we had to wait for a long time). did not feel like the hotel or it's staff (especially those at front desk) knows what hospitality is or do they care? I seldom write reviews. so it was an unpleasant stay.

Great location to stay close to everything. Walked to all the plays and dining.