Novotel Hotels in New Delhi

I had a pleasant stay at the Novotel. It is located in the Old Delhi region, but not too far from the main part of Connaught Place where you will find many high street shops and bars/restaurants. The hotel itself is very new and not 100% finished. However, it was very clean and modern and the staff were superb throughout. They catered for my every needs and went above & beyond my requirements. Once the work is fully complete, then this hotel is a perfect place for anyone visiting New Delhi. Also, a quick mention to the chef, Sachin. He made me a perfect butter chicken curry, even though it wasn’t on the menu itself.

Great location! Somewhat affordable price. Reception staff were somewhat rude, not every welcoming - you would need to make yourself known to them as you approach the reception area - even if there were many reception staff. Arrived - and straight away they were upselling their rooms, quite embarrassing when you paid so much money for your room and it was not ready during checkin time and they said you can either pay for a room upgrade to get your room or wait for an hour. As a well known hotel brand and a member of the Accor group - worst customer experience I have experienced upon checkin. However overall stay was good.