Festa Panorama Hotel

Came here for a no fuss break with my daughter for my birthday. We arrived at the hotel around midnight along with around 45 other passengers from our flight to find just one receptionist, so check in was lengthy. We were given one room card between the two of us. We made it to the room and literally fell into bed - which were very comfortable. After a long day’s travelling we slept well, unfortunately meaning we missed breakfast, as we had not been told the restaurant shut at 10am. The rooms were nice but not yet finished- no handles on the desk unit, no fridge etc. We were given a kettle on day three of our break. My daughter had asked for a cake to be delivered to our room for my birthday morning. We returned from breakfast to find a birthday cake, together with plates, forks and serving slice alongside a bottle of Prosecco and glasses. The attention to detail was much appreciated. Most of the hotel staff were friendly and helpful, and the hotel is well situated to walk to old Nessebar or sunny beach. On the negative I have a food allergy and while the main courses are labelled there is no information regarding the desserts. I did ask staff, who asked supervisor, who asked chef, and eventually I was told ‘ I think you can eat any of it except that one’. I gave up. We thought we might treat ourselves to massages, we went to reception where there was a price list and were told we needed to go down to the relax zone. We went down to find an empty reception. Eventually a chap turned up, having been outside smoking, and asked which massage we wanted to book. We were trying to remember the list from upstairs as he didn’t have a copy. We decided we would go with a relaxing massage, he then said we needed to pay cash as he couldn’t take card payments, he followed this by saying we would have to book slots one after each other as he was on his own. This was all starting to feel a bit awkward so we decided not to go ahead. This is definitely an area for improvement.