Sol Marina Palace

My pal and I visited this lovely hotel in June 24. 3 days into our stay my pal had a very nast accident which resulted in him requiring 8 hours of surgery to repair major damage to both arms. The staff of the hotel Inc the manager were fantastic, they did everything they could to help us, we had to add 3 more days to our holiday for obvious reasons and everyone associated with hotel did all they could for us. One very special mention goes to the Jet 2 rep Chris, he went above and beyond supporting my pal throughout this traumatic experience, he was an absolute star, we couldn't thank him enough. We have just booked to revisit Sol Marina Palace next June 2025 and can't wait to see everyone again hopefully in happier circumstances.

After check in we found out we didn't have a sea view, so we returned to reception and spoke to very helpful manager who verified our booking didn't include sea view . we we're offered upgrade at extra cost and worth every Leva, view over old town is excellent room 411 . Service excellent Good food Very clean As not much going on around hotel possibly a little more entertainment on an evening may be better Had a great time will definitely return Thank you to all staff .

Very easy going hotel but having used the sol chain before I thought it would be upto the same standard but it's not The alcohol inclusive drinks are so far poor quality the food is warm at best With a little more effort from sol this would be a great hotel No eveing entertainment most night If you early in for dinner then you might catch a bit of entertainment whilst dining The bars and restaurants around the hotel are good Nessebar is walking distance from hotel so is sunny beach

Having got past the first week with some H&S issues ie Balcony not secure and wife nearly fell through it was have hardly fixed but one week later the same happened again and we nearly lost her for a second time. This is not funny as even though the insurance would be nice it's better to have her around, not much care from reception or general manager. This needs expertly fixed and not some handyman from the hotel. Been here a week on all inclusive and barman decides that serving rum (Bulgarian) all of a sudden is not acceptable although I had it 6 nights out of 9. He then went on to insult me and make both my wife and I to feel at unease. 2 days later he verbally insulted me in the packed restaurant before I had the chance to ask for a drink. Having spoken to the general manager the following day nothing I feel was done to rectify both issues. The hotel felt it appropriate to offer as compassion free use safety deposit box, 1 bottle cheap fizzy wine and a box of hotel complementary chocolates all equating to about £30 (60lev) My wife and I where approach by a member of hotel staff and where left to feel at unease regarding barman and felt monster where we moved around the hotel being followed by hotel staff eyes. I know the hotel reception manager will read this and view her comments but be warned the management have not assisted with the ruining of the second week of our holiday. The true fact is the hotel is medico but fit for purpose and if the above had not happened I would have problems rated them higher. I take H&S seriously and feel a fatality may happen if the balcony is not fixed properly room 403

Nessebar is a beautiful world heritage city on the black sea. If you're visitng the area, much better stay here than the deplorable sunny beach. The marina palace, however, is a poor quality hotel. Unattentive, surly staff, broken air conditioning, terrible, insipid food, uncomfortable beds and plenty of roaches. The hotel is supposed to be 4 star, but i would seriously consider giving it one. There are at least two other better hotels in the immediate vicinity, but i'm not sure if tripadvisor allows me to name them.