Couples Swept Away

Guests lauded the clean, spacious rooms and the attentive staff. They enjoyed the unique atrium suite experience but found the service to be top-notch.

If you're in search of a beautiful beach, this destination could meet your expectations. However, if you’re hoping for more than just a stunning shore, I would advise caution before booking. This marks our eighth visit to Negril, and regrettably, it may be our last. The customer service at this resort was disappointing—apart from the concierge's desk, the overall experience was quite poor. My husband and I traveled here with my sister and brother-in-law, eager for them to enjoy Negril, as we had often spoken about it being one of our favorite places, largely due to the hospitable people we encountered on previous trips. Sadly, this time, that warm hospitality was missing. It felt genuinely disheartening, and to describe our experience as a letdown would be an understatement. It became apparent that even simple requests seemed to irritate some staff members, who acted as if serving guests was an inconvenience. On the third day, I began to wonder if perhaps we were the only ones experiencing this treatment, but my feelings were validated when I observed three other couples at the beach bar calling out the bartenders for their blatant rudeness and condescension. To be fair, we are easygoing people. At the end of the day, if someone chooses not to engage in conversation, that's fine, but a smile is a small courtesy that can go a long way. The real issue, however, was the noise. It wasn't just the sound of tree frogs or birds in the early morning hours; it was much more disruptive. I found myself calling the front desk at 3:50 AM to address the loud music, only to be told that they couldn’t do anything about it. The music was so loud that you could actually feel the vibrations while lying in bed. When you’re paying a significant amount for a stay at a couples resort, you would expect to be able to relax during late evening and early morning hours. Overall, this resort left much to be desired, and if we do return to Negril, it will likely be to stay at Sandals or Rock House instead.

It was our third time at CSA. It is so relaxing. Can’t beat the beach and the staff treat you like friends as they take very good care of you. They make you feel at home. This time we bought our kids and their partners. The age group there is from 20’s (newlyweds and couples getting engaged) to 70’s (my husband celebrated his 70th). Make sure you go to Blazing Piano. So much fun. As is the catamaran and glass bottom boat. Make sure you speak with the vendors on the beach.