Goldwynn Resort & Residences

The accommodation impresses guests with top-notch facilities, exceptional service, and a prime beachfront location offering stunning views and direct beach access. Spacious, modern rooms and clean atmosphere are also highlighted.

I wanted so badly to give this place five stars, but I cannot be honest if I do. I have traveled to many places in the Caribbean, paid much less, and have never experienced such a series of mistakes as we did with Goldwynn, despite planning ahead with their staff. We booked round-trip car service to and from the airport in advance and received confirmation that the driver would be waiting outside arrivals with a sign when we exited the airport. However, we landed and waited for 30 minutes with no sign of the driver. When we called the hotel, they said it was an error on the car service company’s part, while the car service claimed the hotel had provided them with the wrong time. A lady outside was helping direct drivers and arrange taxis for other guests, and she found a driver who was able to take us to the hotel. Upon our arrival, the hotel staff apologized and promised to investigate the issue, but we had not heard back from them by the time the next problem arose. I booked a couple’s body scrub and massage for us. We contacted the spa after receiving an email the day before our appointment that only showed the body scrub. The lady assured us that we should have received two emails and that we were confirmed for both services. We arrived at the spa 15 minutes prior to our scheduled treatments, only to be informed that we weren't booked until an hour later. At that point, I was just over it. I approached the front desk and requested to speak with a manager. The manager was kind and apologized, promising to resolve the situation. A few minutes later, she called us to explain that the spa manager had decided to change our treatment to a body wrap that includes a massage for a lower price. While this was a nice gesture, I wondered why they hadn’t asked us if that was acceptable first. We had already been at the resort for two days, so there was ample time to consult with us. There were just too many communication issues throughout our stay, especially considering we weren't there using a voucher or any discount. I bring up vouchers because the resort's salespeople were aggravating and overbearing. We were approached daily, often multiple times a day, and asked if we wanted to attend one of their breakfasts or lunches to learn about residency there. No matter how many times we declined, they persisted, discussing the vouchers they offer for future visits. We met others at the pool and beach who were on vouchers and only attended these sales pitches to receive incentives. This approach was not what we wanted at all. Lastly, I agree with other reviews: the food at the resort is extremely overpriced and not very good. During our five-day stay, the beach/pool bar did not have prawns—no seafood in the Bahamas? We ventured off the resort and had a much better dining experience. We ordered food from outside the resort on the day we reserved a pool cabana. For nearly $7,000 (for a two-bedroom suite, Suite 314) for four nights, we expected a much be