The Ocean Club, A Four Seasons Resort, Bahamas

Location and Environment: The property is praised for its stunning beachfront location, breathtaking sea views, and lush, well-maintained gardens. Many guests appreciated the tranquil and exclusive atmosphere, making it ideal for relaxation.

Not sure why this property hast a 4.1…. Our experience far exceed this; though, with some caveats. The Ocean Club is exactly that; a high end hotel with a club private atmosphere situated on a beautiful beachfront compound. The property is situated on the north side of Paradise Island. Though Paradise Island is busy (especially on the West End where the Atlantis is) the Ocean Club feels secluded and peaceful. The hotel is divided in to two separate types of accommodation… the Hartford Wing (original) and a Crescent Wing (higher category and newer). We stayed in the Crescent Wing. The room was very comfortable and nice. The construction is sound and we had no noise issues (other than some birds at night..lol). The Four Seasons is constructing a new residence club; though, it appeared this site was to the east of the Crescent Wing and divided by another already constructed condominium complex. From what I could tell, the construction is only in the land clearing stage. When it really gets going, I’d imagine there may be some residual noise if you’re staying in the Crescent Wing and utilizing that end of the beach. We had zero issues with noise. The OC compound has beautiful grounds, pools and gardens. There are 3 pools. The infinity pool overlooks the beach. The Versailles pool is in a lush garden area. The kids pool is hidden by the tennis courts. We utilized the infinity and Versailles pools and both had very attentive staff. Speaking of the Staff, we had an extremely positive overall interaction with the staff (other than as below). Pre-Arrival, the concierge was very helpful. Upon arrival, from the drivers, front desk, pool staff and house keepers, excessive staff, they were all genuinely nice and engaging. The beach is very beautiful and calm. Yes, the Atlantis is down the beach, but you feel like you are on a separate island on the beach at the OC. The beach is miles long and walkable. It was a really nice beach. The only negative interactions we had were with one beach staff member who refused to allow us to use a float (strange) and an atrocious experience with the front of house staff for dinner at Dune (Jean-Georges). The staff at Dune were dismissive and unengaged. They were too busy staring at their phones and iPad than engaging with customers and being proactive with the customer experience. Though we had a reservation, we were seated 1.5 hours after are reserved time. I would never return to this restaurant for dinner service. There are plenty of other nice restaurants nearby (Nobu, Cafe Martinique). As an aside, Dune is the onsite restaurant for breakfast. The service at breakfast was better; albeit, really slow. Would I return to the OC; yes. Would I eat at Dine for Dinner while there; absolutely not.

Pre set transportation for the 6 of us (sprinter van) was not there upon arrival at the airport. This was confirmed ahead of time by all 3 couples. Has to wait a little bit for a suburban to drive us. Luggage barely fit. Housekeeping was less than ideal. Sorry plates were left on the table. Fresh towels were not restocked in the PM leaving us with 1 towel. The next day, the room was never cleaned. We had no fresh towels and had to find the house keeping to get some. When they did clean the room, the coffee pods were not refilled. Had to call for those. The next day, our keys were deactivated. Had to go to the lobby to get them turned back on. Felt very dismissed from the employees at the desk. They were less than kind/welcoming to me. For the amount of money we spent on a room per night, the service did not reflect it at all. Greatly disappointed in this hotel and how they made me feel.