Hotel Ligare Kasugano

In order to take advantage of the "Now. Campaign 2022 Plus", I took a PCR test (antigen qualitative test) with my companion and visited the hotel, but we were not asked to present the certificate or identification required for the discount. At around 7pm on the day we checked out, I realized that I had left my mother's feature phone cradle and charger by the pillow of the bed, so I called to inquire. They said they would check and call me, but they called back within a few minutes and said that they didn't have it. There was no way they didn't have it, so I inquired again the next morning, but I was put on hold on the spot and this time I was told the same result much sooner. Considering that they did not check the negative result notification, the hotel's system of lying and pretending to have checked it is clear. My mother lives in a facility and is basically not allowed to go out due to COVID, so if the battery on her phone, which she charged at the hotel, runs out, we will lose all communication between us. I think it is the person who left something behind who is at fault. The city of Nara itself is a warm city full of people who want to visit again. However, due to the hotel's insincere and hard-hearted response this time, it is unfortunate that the city will become a place that I remember with a chill. It seems that the owner of this site sometimes replies to comments on Google and sometimes doesn't, so I wonder how he will deal with this comment.