Hotel Sant'Angelo Palace

When my and I we checked-in at the hotel on November 30, 2024, the female clerk at the reception desk was neither helpful nor welcoming . In fact, she insisted on giving us double room on the 2nd floor of the hotel, whereas I had paid and reserved for a Comfort Triple Room, Mountain View (Vesuvio View). After check-in and seeing the assigning double room, I returned to the reception desk and again reminded the female clerk that had reserved a Comfort Triple Room and suggested to review my reservation at her computer. She did as I had suggested and admitted that indeed I reserved a triple room. After which, she said that we could move from the double room on the second floor to one of the remaining two triple rooms on the third floor. After viewing the two rooms on the third floor, both of which had no mountain view and pretty unattractive and badly located, my wife and I decided to stay in the double room on the second floor. While sitting on a sofa close to the reception desk, I heard that clerk was talking with hotel owner about my complaint for not having been given the room I reserved and paid for. After a few minutes, the hotel owner left without acknowledging my presence or apologize to me for having been given an inferior room. This whole experience was very unpleasant and the behavior of the reception clerk and that of the hotel owner were unprofessional and unsatisfactory. I strongly believe that should be compensated, in some way, for the aggravation and the bad experience my wife and had to endure.

Located, as the name would imply, within close proximity to Napoli Centrale train station, La Stazione seemed the perfect place for an overnight stop. The first challenge was actually finding it (you’ll note I said close proximity, not ‘eyeshot’) as the entrance is well hidden, through a small unmarked door that’s part of a larger door. This leads to a small courtyard with staircase and elevator that takes you up to the hotel. Once in there, after an introduction from the friendly young man at the desk I took in my room which was clean, presentable and unusually spacious for an Italian city centre. The furniture could be described as ‘old fashioned’ if you care about that sort of thing, but my main concern was that the bed was comfortable, which didn’t disappoint. Bathroom likewise clean, everything working order and a good shower. Realistically besides finding it my only real complaint is that it is pretty noisy, but given location I was expecting this, and it wasn’t enough to keep me awake. It’s basic but perfectly serviceable, and while I’m not giving it a raving recommendation, and if I was staying for any length of time I’d probably look elsewhere, but for an overnight stay I’d definitely go back

The lobby staff were very very nice and helpful. The room overall was clean, it was a bit noisy. The biggest concern was the smell of sewer in the bathroom area. I think they tried to mask it with a nice deodorizer but it was very prevalent. Good area to stay for a night to pick up flight or train but not for a long term stay in Naples.

Not the best location. Wouldn’t recommend.