Al Campanile H Napoli Centro, by ClaPa Group

首先酒店 check in 和平台顯示的不是一個地方 有一公里之遠 酒店的位置也不是海邊 是火車站門口那條路 很遠 在一個井字陰冷潮濕的院子裏 而且也沒電梯 拖行李箱來回跑 其次 這個酒店一進去有一股特別難聞的消毒水味道 揮散不去 房間特別小 跟照片根本不是一個地方 設施老舊在標題玩文字遊戲欺騙消費者 下架酒店 特別是平台上説23歐税線下交 現成變成了52歐的税 強制交 比房價都貴 辣雞酒店 下架 儘快倒閉 圖片上傳不上去 反正特別差！

Deposit never returned, unacceptable behavior I stayed at Al Campanile H Napoli from April 1 to 3, 2025. Upon check-in, I was asked for a €200 deposit, with the promise that it would be returned within 30 days. To date, after more than 45 days, I have received nothing and the property has completely avoided any responsibility or communication. I have sent formal reminders, without any concrete response. This behavior is unacceptable and incorrect, as well as potentially illegal. I have reported the case to the Competition and Market Authority (AGCM) and am taking steps to report the incident to the police. I strongly advise against this property: withholding customers' money without justification is an intolerable practice. Be very careful if you decide to book: demand everything in writing and document every transaction.

First of all, the room is the same as the picture, spacious and clean, the location is also very good, and the transportation is very convenient. Now let's talk about the disadvantages. I booked three nights at a discounted price of 86 Euros. I thought it was very cheap and worth it, but various things made me very unhappy on the day of check-in. First of all, the check-in place and the check-in place are not together, they are one kilometer apart, and the reception is not open until after 10 o'clock. If you don't read the booking information carefully, you won't know. I dragged my luggage for 20 minutes to get there, and they said that check-in must be after 3 pm, and storing the luggage costs 4 euros per bag. Moreover, when I checked in, they charged me 64 Euros, saying it was a cleaning fee, taxes, etc. This was almost as much as my room fee, and they only accepted cash. In addition, you have to pay a deposit of 200 Euros, which will be refunded after 15 working days, and only credit cards are accepted. The attitude of the front desk staff is very impatient, their English is not good, if you ask a few more questions they will just ignore you and ask you to pay anyway. Moreover, my bath towel was not changed during my three-day stay. The room cleaning every day just consisted of making the bed and replenishing toiletries.