Royal Art H Duomo - Napoli Centro, by ClaPa Group

After booking, you have to pay €80 (city tax + agency fee) as an extra, and €200 as a deposit, which is very unpleasant. I contacted trip.com's customer service and they were not helpful. On top of that, trip.com has 3 different addresses on their website. Very unhelpful. I then emailed them to ask where to check in and where to find the hotel, but the check in location was not listed on their website and the address they gave me was wrong. Frankly, trip.com is also not trustworthy. I'm going to wait for the deposit to be automatically returned after 13 business days. If it doesn't come back, I'll ask you to contact them by email. The room itself is reasonably clean, but the towels are not changed every day, and if you do change them, you have to pay an extra fee. It's more like a guesthouse than a hotel. To be honest, I feel cheated, but I gave it a 2 because it was comfortable during my stay.

El check in está a 2 km de las habitaciones, te cobran 200 euros de depósito y los tax tienen que ser forzosamente en efectivo

It is not a hotel, there is no reception, the entry system is complex including check-in which is very tiring. If you go to the office (more than 2 km away) they make you wait outside so as not to hear the protests of all the customers who have to respond to the expensive deposit request (200 euros even for just one night). The reasons given are ridiculous and senseless, also considering the condition in which the rooms are actually found. Therefore the staff responds in an absolutely rude and impolite way with the intent of sending you away without staying overnight. Most people, even if they have paid, go elsewhere. The photos do not correspond to the real state, super dirty walls, filthy and black curtains, broken door handle, shower box with holes and unusable, as well as dangerous (I did not touch it for fear that it might fall on me). Furthermore, there was a lot of noise and it was impossible to sleep, shouts from passers-by, heavy garbage vehicles at all hours even for cleaning the streets, what else can I say? I forgot, they never answer the phone and emails, the whole situation has generated tension and nervousness, I would never choose this place again.