B&B Art Suite Santa Brigida

Our party arrived at the hotel at about 1am in the morning, we were late after waiting two hours for our luggage to arrive at Naples airport. The taxi driver was helpful and dropped at the entrance of the hotel, however.. the hotel door was locked. We rang a bell and someone opened the door for us and we then walked into an empty un-manned kind-of lobby. Once in the lobby, we had to ring another bell near a lift, the lift could only carry two people so two of us used it and went up a couple of flights and were greeted by an Italian guy who spoke very little English. We spoke very little Italian so we done all our communication with a translator app. After many confusing minutes we came to understand that we were only at the reception of the hotel but our residence would be at a separate building which was a couple of hundred meters away. Despite the short distance it took about 20 minutes to find because of the language barriers leading to mis-communication, furthermore, the logo and branding for the hotel is about the size of a cup coaster and located on an inside wall. It then took many more minutes to work out the key code to enter yet another un-manned building. The room itself was actually fine with working air-con, kettle and fridge and kept clean on a daily basis. If you are fluent in Italian and/or have a strong international 4G connection for maps then I would recommend but if you don’t I would try elsewhere.

Terrible place. There were no Wi-Fi available, excuse was there were too many tourist that night. Trash on the hallway, hair in the bathroom. Poor cleaning room.False photos where you are staying. Employees talking behind your back. Bide was clogged.

Average This particular hotel did not have the same check in desk as the other properties that belong to the mall. Unfortunately, we had to go through a different entrance, it was dark and the room I booked did not have a the view I paid for. The bathroom was leaking, the was uncomfortable. I would not recommend it.

We were never told our room was on another building and not part of the actual hotel The area was filthy with garbage everywhere and it was a very stress filled experience The room was clean. Check in was not pleasant especially since the area felt like a dangerous place