Essential Suite B&B Botanic

The place itself was not too bad, the room was clean and everything looked ok. The bed was relatively comfortable as well. The location is a little bit sketchy, when we first arrived around 10pm on Sunday was decided to walk 25 minutes from the station to the location. On the way, there was a lot of garbage everywhere and felt a little uncomfortable. But we soon learned that the whole city is like that and there is nothing to worry about. The customer service was horrible, we had a ton of issues getting into the unit. Once we arrived we were given a code to open the main door no issue. Once we got upstairs in front of the door there is 4 lockboxes one for every room in the unit. Summary of what happened: - we weee given a code for our box which did not open it. When we messaged her she essentially said we are incompetent and dont know how to open it. - sent her a video of us doing everything correct she told us to force it open (we couldnt) - she still said we dont know what we are doing and offered no help. We kept messaging her asking for a solution - gave us a code for another box we got the key went into the room and it was occupied. She said oops my bad ok go out of there - ended up waiting for an hour - some guy came called her, tried the code and it didnt work. - he forcefully pried it open most likely breaking the box and gave us the keys. - were told in the morning leave the key with receptionist, no one was there Overall customer service -10/10 horrible