Essential Suite B&B Botanic

Location is good, room is mostly clean. Blue skirt on the bed has dirty spots #Nasty. There was only half roll of toilet paper and we didn’t find a chance how to refill toilet paper. We haven’t seen any staff there during the two days. Wi-Fi password at front desk was outdated and as we didn’t saw any worker there so we hadn’t a chance to ask for a correct Wi-Fi password. On the room floor there were some ants running around #littlebitNasty. Breakfast was in a nice caffe near the b&b. Front desk had outdated tourist information from the 2018. Year is 2022 and it would be great to update tourist info. A/C worked very well. During the hot days working A/C is a very big win for this place :). We had a bunch of different towels - Comfortable and nice. Thank you. In overall our two-days stay in this b&b was pretty good. Would recommend to stay there. Also I hope that this place will hear me out and fix previously mentioned observations.

Great value hotel in the centre of Naples. The hotel can be a little bit hard to find so I would recommend contacting them in advance and letting them know your arrival time. Once inside, the hotel is very clean and quiet, and our room has a nice big bathroom. This place was actually better than some of the more expensive hotels in Italy.

The place itself was not too bad, the room was clean and everything looked ok. The bed was relatively comfortable as well. The location is a little bit sketchy, when we first arrived around 10pm on Sunday was decided to walk 25 minutes from the station to the location. On the way, there was a lot of garbage everywhere and felt a little uncomfortable. But we soon learned that the whole city is like that and there is nothing to worry about. The customer service was horrible, we had a ton of issues getting into the unit. Once we arrived we were given a code to open the main door no issue. Once we got upstairs in front of the door there is 4 lockboxes one for every room in the unit. Summary of what happened: - we weee given a code for our box which did not open it. When we messaged her she essentially said we are incompetent and dont know how to open it. - sent her a video of us doing everything correct she told us to force it open (we couldnt) - she still said we dont know what we are doing and offered no help. We kept messaging her asking for a solution - gave us a code for another box we got the key went into the room and it was occupied. She said oops my bad ok go out of there - ended up waiting for an hour - some guy came called her, tried the code and it didnt work. - he forcefully pried it open most likely breaking the box and gave us the keys. - were told in the morning leave the key with receptionist, no one was there Overall customer service -10/10 horrible

New Years Eve stay We stayed over New Year’s Eve. We arrived later than expected, however the host was understanding and communicated with us well upon arrival. The location was nice and had lots of coffee shops around. We really enjoyed the breakfast that the B&B provided at a nearby coffee shop. The room was clean and comfortable with a nice bathroom.