Guest User
December 31, 2023
The deluxe sea view king bed room booked is 30 square meters. After arriving at the store, we were given a room of 20 square meters, the most common room type. Two people could not open their suitcases. I communicated with the front desk and showed the order pictures. The front desk questioned and said that the online pictures should not be the main ones. The attitude was bad and said that if you want to stay in the room type in the picture, you can pay extra. It's off the mark! Later, I contacted Ctrip customer service to solve the problem and added 150 euros. Calculated, it cost 4,000/night. The whole journey was delayed for about an hour and a half. Choose this hotel carefully! Naples is truly an amazing city. It's confusing and unreliable. When taking a taxi, you're basically not charged according to the meter. After the ride is over, you'll almost always be charged for various issues. After staying one night, we quickly fled to Sorrento. . .
What's even more outrageous is that three days after leaving the store, I discovered that the deposit deducted from my credit card had not been refunded. . . It is not recommended to stay in this horrible hotel.
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