Top 5-Star Hotels in Napa

Located in Napa, Carneros Resort and Spa is in a rural location, within a 10-minute drive of Oxbow Public Market and Balloons Above the Valley. This family-friendly hotel is 2.8 mi (4.6 km) from Artesa Winery and 8.9 mi (14.3 km) from Sonoma Plaza.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, an attached winery, and a sauna. Additional amenities at this hotel include wireless internet access (surcharge), concierge services, and an arcade/game room.Grab a bite at Boon Fly Cafe, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Cooked-to-order breakfasts are available daily from 7 AM to 11 AM for a fee.Featured amenities include wired internet access (surcharge), limo/town car service, and express check-in. Planning an event in Napa? This hotel has 53820 square feet (5000 square meters) of space consisting of conference space and 4 meeting rooms. Free valet parking is available onsite.Treat yourself to a stay in one of the 100 guestrooms, featuring fireplaces and flat-screen televisions. Your pillowtop bed comes with Frette Italian sheets. Rooms have private furnished patios. Digital programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.

We arrived at 3pm-ish. The girl who checked us in was super nice. our room was not ready, but she said she pre-checked us and our room would be ready by 4 check in time and they would text us once ready. She verified our phone # and all our information. I also verified that the room extras we paid $$$$ for would be set up and in our room upon checkin, She said yes, that is actually why our room was taking longer to be prepared, they had to clean it and then set everything up for us. This did not happen. It was 415 ( after the 4 check in time advertised and no text or call) we went to check in and the Manager on duty did the entire process all over again, when we asked about it he got snippy and proceeded to argue with us as to why. It was like he wanted the last word - he was young, so I imagine he had not been trained on customer service 101, don't argue with customers. When we got to the room, nothing was set up. So I went back down stairs and asked the same manager on duty and he said I do see that, but we don't set up stuff in dirty rooms. I re-explained what the other lady had told us,how it was a surprise for our kids which why we paid extra for it, and why we waited even after 4 to get checked it. He just said again, we dont set stuff up in dirty rooms. Which makes no sense. I could tell he was going to argue with me again, so I just looked at him, he called house keeping and asked them to deliver it. He was very snippy and rude. The sheets has spots on them, and there was hair in our tub, the mirror attached to the wall had a burn or something on both sides and was wrecked. It is located in an industrial business area, which is very deceiving from the online pictures. For the money per night I would not stay again. The only good part was the Crush bowling alley. The server was super nice and that was fun, normal bar food- nothing fantastic for the price. We tried to go to Blend coffee bar in the morning, outside they had advertised ” dragon fruit drink and green juice” my kids were so exited. I stood in line for like 15 mins, went to order dragon fruit juice, they were out, went to order green juice , they were out, asked if they had a breakfast burrito, they were out. Keep in mind this was like at 830 am in the morning, it was not late. Why did they have that sign up outside advertising everything they were out of!!!??? We ended up going to Starbucks. Also the brewery was closed. This was disappointing, should have been stated on their website.

All the pictures showed a fireplace in the room, our didn’t have that, also didn’t care for the never cleaning room, understand with Covid, but we’re there 5 days and never got room cleaned. Had to ask for towels twice and go get them from front desk. There was no pool nor hot tub but claim hot is in room, very hard to fit two people in there.

The room is small and crowded, barely enough for just living. The bedding and bathroom in the room are quite high-end. However, the service at the front desk was poor and not very friendly to Chinese people. When I checked in during a holiday in the United States, the waiter gave me a super bad room. The windows were full of equipment on the opposite floor, and it was impossible to open the curtains. When I asked to change rooms, the waiter's attitude was very bad.

Hotel service is very good, especially the uncle at the front desk, know that our family of three came from Boston, also helped us to upgrade, sent three breakfast coupons, the hotel has free bicycle rental service, and took a bicycle for ten minutes in the evening to go to town. It’s great to have a round of nice, and it’s very pleasant to drink around the stove at night, and there are yoga classes in the morning, very satisfied! 👨‍👩‍👧😄

We stayed at the Westin Varasa for 1 night after spending 3 amazing nights in Yountville. We were very disappointed with the Westin - early in the evening we discovered that the toilet did not flush. Tried to call the front desk from the room phone only to find out it didnt work so we sent a chat on the website to let them know. After waiting quite a while and sending a follow up text, for a maintenance person to come and fix the issue, the night was now getting quite late so we werent even able to go out and see all that downtown Napa had to offer. Went to bed and approximately 3am the room phone starting beeping every 10-20 seconds. We tried to assess why it was doing this but werent able to so once again at around 5am we reported it via chat with the hotel and were told that a maintenance person would be up when they arrived that morning - we checked out of the hotel at 11am and no tech was ever sent up. We mentioned these issues at check out so the next party in that room would not have the same issues, and the gal just smiled and said “oh that doesnt sound like a good night”….no kidding! I would not recommend this hotel to anyone, I’m sure there are much better hotels in downtown that take care of their rooms and their guests. Very disappointing experience and we would not stay here again.

This hotel has seen better days. I have not stayed there in quite a few years and wont be back. The platinum amex concierge made the resi for us and apparently booked a basic king. No problem it was a quick stay. We were only asked upon check in if we wanted a bigger room. Didn’t realize smaller room meant trashed room looking over the back alley. I could understand if the hotel was booked since we booked last minute but no, it was a Sunday night and dead. Why they would put any guests in that room unless at 100% capacity is beyond me. All i can think is for some reason the front desk agent didn’t like us. The room not only looked over the back alley but had major water damage. The wood floors are completely destroyed. Everything was worn out and best up. The chrome was chipping off the bathroom fixtures, gross grout in the shower. The walls in the hallways were all beat up too. I could go on. Bottom line, don’t stay here until they invest some money and make sure they dont stick you in a room overlooking the back alley.

This is a Hilton resort hotel, the equipment is perfect, the receptionist is very interesting, and also helped us draw a map of the hotel. Parking is available in the backyard with free parking. The hotel serves evening drinks and breakfast the next day. After the Napa Valley viewing, you can have a light meal at the hotel. Breakfast is buffet style, and there is also an American omelet. It is worth mentioning that the hotel's homemade chili sauce is really delicious. I read the comment saying that there is a swan inside the hotel, and I woke up in the morning and really saw it. There are two areas in the hotel. In the atrium, everyone can sit and eat and drink and chat. The outside landscape has fountains, swan, all kinds of small scenes, which are lively and interesting. Very holiday feeling, you can sleep lazily to wake up naturally~

Very nice country hotel to enjoy the tranquil comfort of Napa

With a stay at Napa River Inn, you'll be centrally located in Napa, a 9-minute walk from Oxbow Public Market and 12 minutes by foot from Napa Valley Wine Train. This spa hotel is 0.7 mi (1.1 km) from Napa Valley Expo and 1.9 mi (3.1 km) from Napa Premium Outlets.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a 24-hour fitness center and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.Enjoy French cuisine at Angele Restaurant, one of the hotel's 4 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held on select days. Need to unwind? Take a break with a tasty beverage at one of the 5 bars/lounges.Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Napa? This hotel has 1925 square feet (179 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 66 individually decorated guestrooms, featuring refrigerators and iPod docking stations. Your pillowtop bed comes with premium bedding. Flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have designer toiletries and hair dryers.