The Westin Nanjing Resort & Spa

The Westin Nanjing Resort & Spa Reviews

The Westin Nanjing Resort & Spa

No. 6 Linxiu Road, Jiangning District, Nanjing, Jiangsu, ChinaSee Hotel Details
The Westin Nanjing Resort & Spa
The Westin Nanjing Resort & SpaThe Westin Nanjing Resort & SpaThe Westin Nanjing Resort & Spa
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Guest Reviews

9.4/10
Outstanding
1936 review
Verified reviews
Location9.5
Amenities9.3
Service9.2
Cleanliness9.5
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All reviews(1936)
Positive reviews(1887)
Reviews with photos/video(667)
Perfect for kids(291)
Delicious breakfast(264)
Has play area for children(144)
Friendly front desk staff(140)
Great swimming pool(85)
Garden view(43)
Negative reviews(49)
Elderly executive
Deluxe 2-bed Room
Stayed in Feb 2025
Couples
68 review
10.0/10
Outstanding
Posted on Apr 1, 2025
The hotel is situated inside Jiangsu Expo Garden/Park. I love walking along the railway track lined with cherry blossoms.
6/7
Response from Property: 尊敬的賓客您好,感謝您下榻南京威斯汀温泉度假酒店!春來還是金陵好!春日賞花、踏春遊園;自三月起,園中花草逐漸生長開放:梅花、櫻花、玉蘭花、紫荊花…滿園春色伴隨春光而來,我們衷心期待您再次光臨南京威斯汀温泉度假酒店,度過不一樣的春日假期!
Guest User
Candy Fly House Family Double Bed Room
Stayed in Apr 2025
Business travelers
20 review
10.0/10
Outstanding
Posted on May 15, 2025
很好很好很好………………………………mmmmmmmm mmmmmmmmmmmmmmmmmmmmmmmm
Response from Property: 尊敬的賓客您好,感謝您對南京威斯汀温泉度假酒店的支持,很榮幸獲得您的認可!作為全球酒店行業專注賓客身心健康平衡的生活方式品牌,我們一直致力於通過六大健康要素幫助賓客獲得舒暢身心、高效工作、活力運動、營養美味、酣然好夢和妙趣玩樂的體驗,讓賓客在旅途中收穫精彩的旅行經歷。我們衷心期待您再次光臨南京威斯汀温泉度假酒店!
Kevramlo
Candy Fly House Family Double Bed Room
Stayed in Dec 2024
Family
7 review
8.5/10
Very Good
Posted on Jan 6, 2025
There are 2 Hotspring with temp around 41°C. The big one was functional . really enjoyable plus clean. Kids customised room located quite far from hotel lobby,but very clean and very nice . Bar fridge was empty . Swimming pool /sauna great. Limited western dish /vegetarian option available for the breakfast buffet . Dinner no western dish or vegetarian option available. Staff professional/ very nice /helpful . Autograph hotel (marriot ) located within walking distance from westin ,a big thank you to the staff for referring us.
Response from Property: Dear guest, thank you for staying at The Westin Nanjing Resort&Spa! I'm glad to hear that you had a comfortable and pleasant time at the hotel; Guests staying here can enjoy a park experience of Thirteen Gardens and Hugging Parent Child Amusement Park: step into the colorful Jiangnan garden scenery, enjoy the all-weather Chinese style interpretation activities, and embrace the amusement park to integrate multiple experiences such as nature, exploration, science popularization, and sports. It provides a one-stop solution to meet the entertainment needs of families aged 4-12. We look forward to sharing this wonderful experience with more friends and family! Looking forward to your next visit and experience!
TRISTAN MATTHEW
Deluxe Queen Room
Stayed in Dec 2024
Couples
1 review
9.0/10
Great
Posted on Jan 5, 2025
Great swimming pool. Breakfast was decent - there was a reasonable variety of food on offer. Good kids playroom, and the property is clearly pretty popular with families with young children.
Response from Property: Dear guest, thank you for staying at The Westin Nanjing Resort & Spa! The children's club located on the first floor of the hotel is a fun and mysterious space created with the theme of "Forest Walk" to create a fairy tale wonderland. In addition to the creative LEGO, mysterious treehouse, creative island, rest area, reading area and other themed play areas, it also provides a variety of activity experience courses for cute kids, enriching your parent-child travel choices. We look forward to your next visit and experience with your family!
Pat@SG
Private Hot Spring Garden-View Suite
Stayed in Feb 2024
Other
36 review
9.5/10
Amazing
Posted on Apr 2, 2024
Very spacious room. Things are pretty new. More in depth cleaning is needed still. But I am surprised that nothing but coffee is provided in mini bar. Not even a single fruit in this room type. The private room for hot spring is simply a bathtub. Quite a bit disappointing. Overall a good and relaxing experience
6/9
Response from Property: Dear Guest, Thank you for choosing our hotel. Your feedback will surely serve as encouragement for us to be better in future.We will continue to improve the quality of our products and services, and create an unforgettable experience for every guest. Look forward to your visit again and discover more exciting in The Westin Nanjing Resort & Spa!
Chu
Deluxe 2-bed Room
Stayed in Apr 2024
Family
3 review
9.0/10
Great
Posted on May 26, 2024
It's good hotel offering good swimming pool and their staffs are so friendly and supportive. Breakfast is not exceptionally good but stanrdard. For those who do not have a car and want to visit city center, it will be not so convenient. Overall this hotel is decent and good for family visitors.
Michael
Private Hot Spring Garden-View Double Bed Room
Stayed in Dec 2023
Family
12 review
10.0/10
Outstanding
Posted on Jan 22, 2024
Top Location, very clean and perfect service, room was upgraded to a suit and very nice, but unfortunately without private hot spring as booked. Breakfast was great. Will come back again for a longer stay.
Response from Property: Dear Guest, Thank you for choosing our hotel. Your feedback will surely serve as encouragement for us to be better in future.We will continue to improve the quality of our products and services, and create an unforgettable experience for every guest. Look forward to your visit again and discover more exciting in The Westin Nanjing Resort & Spa!
Lia
Candy House Family-Friendly Twin Room
Stayed in Apr 2023
Family
2 review
10.0/10
Outstanding
Posted on Jun 24, 2023
Great hotel to take a family for a quick staycation. Overall the expo garden could use a bit work but Westin hotel is alove all expectations. Center location in the whole expo, exceptional breakfast, indoor and outdoor spa option, and a nice play space for young kids and especially great staff service!
Response from Property: Dear Guest, Thank you for choosing our hotel. Your feedback will surely serve as encouragement for us to be better in future.We will continue to improve the quality of our products and services, and create an unforgettable experience for every guest. Look forward to your visit again and discover more exciting in The Westin Nanjing Resort & Spa!
FRANS
Private Hot Spring Garden-View Twin Room
Stayed in Mar 2023
Family
7 review
8.0/10
Very Good
Posted on Apr 9, 2023
Pros: 1) located right inside the Jiangsu garden expo 2) Breakfast is delicious and lot of varieties 3) services is good, especially shout out to the front receptionist name Lucy, very friendly and helpful, also others hotel staff all very friendly 4) lovely interior 5) hot spring eventhou not many choices but still ok Cons 1) no restaurant available nearby, only got KFC 2) outside delivery need pick up ownself at the main gate eventhou drive by the hotel staff but still very troublesome for guests like me who have 3 kids 3) indoor Swimming pool is not enough heated, water temperature should be around 20+ degree which quite cold when outside temp is at 9~15 degree 4) room wise ac temperature is not working, lucky the weather still quite cold so I don't bother to contact the hotel to complain , just open the window overall for the Westin hotel brand, I'm quite disappointed on the facilities and rooms, but services not bad, and hotel staff are friendly
Response from Property: Dear Guest, thank you for choosing our hotel. I am sorry that this stay didn't meet up your expectation. We will do everything we can to improve quality in both product and service to create unforgettable stay memories for all of our guests. We are looking forward to seeing you soon, giving us opportunity to serve you better in future.
Guest User
Deluxe 2-bed Room
Stayed in Sep 2022
Other
22 review
8.0/10
Very Good
Posted on Oct 16, 2022
Hotel location not bed, however in evening , there is no any Restaurant nearby even KFC close at 6pm
Response from Property: Dear Guest, we are dismayed to hear about your dining experience was not up to your expectation.The buffet at The Market restaurant on the 4th floor of the hotel has recently launched a crab food festival; Yun Ting Chinese Restaurant on the 3rd floor of the hotel has introduced new seasonal fall delicacies. We will continue to work hard to improve the quality of our food and beverage offerings, catering to consumer tastes and increasing the variety of food and beverages as appropriate. We look forward to your return for the gourme feast!
kai yue
Candy Fly House Family Double Bed Room
Stayed in Mar 2024
Family
4 review
10.0/10
Outstanding
Posted on Apr 26, 2024
Very good
Response from Property: 尊敬的賓客您好,感謝您對南京威斯汀温泉度假酒店的支持,很榮幸獲得您的認可!作為全球酒店行業專注賓客身心健康平衡的生活方式品牌,我們一直致力於通過六大健康要素幫助賓客獲得舒暢身心、高效工作、活力運動、營養美味、酣然好夢和妙趣玩樂的體驗,讓賓客在旅途中收穫精彩的旅行經歷。我們衷心期待您再次光臨南京威斯汀温泉度假酒店!
Yeon
Deluxe Garden-view Twin Room
Stayed in Jun 2022
Family
14 review
9.5/10
Amazing
Posted on Jul 3, 2022
It was wonderful experience to stay in the hotel. The service and the facility was very nice specially the manager Mr. Richard Jiang was very considerable for whole my family. I strongly recommend you to stay their.
Response from Property: Dear guest, we are happy to know that you had an enjoyable and memorable stay experience with us. There are many excellent members in our team strive to create memories of hospitality for every guest every day. Thank you once again for your kind sharing and we look forward to be at your service again.
Ziyoudegeleisi
Private Hot Spring Garden-View Double Bed Room
Stayed in Apr 2025
Family
2 review
10.0/10
Outstanding
Posted on May 24, 2025
Checked in on Thursday and Friday night, Ctrip booked a package, free tickets to the Thirteen Gardens, free tickets to the Yangshan Stele Forest, free 300 yuan Chinese restaurant coupons, and free 1-hour travel photography, which is still very cost-effective. Because it was a non-working day, there were few tourists, so the hotel swimming pool was under maintenance, but the hotel called in advance and said that they could arrange for swimming at the nearby Radisson Hotel. The room we stayed in was also very good, facing the open-air hot spring, but the only thing was that the hot spring was only open until 9 pm and closed, while the Japanese hotel could be open until 12 noon. It was a bit regrettable! By the way, the hotel is next to Suyun Thirteen Gardens, and you don’t have to wait for the free shuttle bus. The shuttle bus runs every hour, and it only takes less than ten minutes to walk!
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您下榻南京威斯汀温泉度假酒店並給予我們的五星好評!酒店温泉水引自湯山温泉勝地7號井,具有湯山温泉水水源認證,經加熱系統維持水箱標準温度,通過循環水系統送往酒店各個泡池,可直接用於浸浴。心之所向,歸於自然;我們衷心期待您再次光臨南京威斯汀温泉度假酒店,擁攬靜謐園景,重渙身心活力!
Jiumeibuyu
Candy House Family-Friendly Twin Room
Stayed in Apr 2025
Family
15 review
10.0/10
Outstanding
Posted on May 14, 2025
My baby came to play on her birthday. The hotel folded a little elephant on the bed. The cross-eyed ◑_◐ is so cute. They also gave her a small cake. The taste is great. The service is excellent. My baby likes swimming the most. There are few people in the off-season. The pool is usually reserved every day. The water is clear and the lifeguard is also very cute. The outdoor hot spring is a bit hot in this season. You have to go ashore after soaking for a few minutes. The breakfast is very rich, and the pastries are especially outstanding. Every staff member is warm and welcoming. It feels like home. It is a ceiling-level hotel. I will come often, thank you❤️ Facilities: Complete Sanitation: Clean Environment: Quiet and comfortable Service: First-class
Original TextTranslated by Google
6/9
Response from Property: Dear guests, thank you for staying at the Westin Resort Nanjing! We are glad to know that your stay at the Westin Resort Nanjing was wonderful and unforgettable! Your affirmation is the driving force for our continuous progress! The buffet breakfast of the Shiji All-Day Restaurant on the 4th floor of the hotel has added Nanjing specialties: fresh chicken soup wontons, Li Ji fried dumplings and other authentic Jinling delicacies; it is made by hand-made ancient methods and uses Tangshan free-range chicken to make the soup base, presenting the city's heritage and memories for you. We sincerely look forward to seeing you again at the Westin Resort Nanjing!
Guest User
Deluxe 2-bed Room
Stayed in Apr 2025
Travel with friends
6 review
10.0/10
Outstanding
Posted on May 15, 2025
Friends gathered together and chose the Nanjing Westin Hot Spring Resort Hotel. It really lived up to expectations. The hotel environment is very good. The front desk customer service staff is also very polite and courteous. They gave us tickets to the Thirteen Gardens and were lucky to be upgraded to a private bath room. I will definitely visit again if I have the chance next time.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at the Westin Nanjing Resort & Spa! We are glad to know that you had a pleasant time in the hotel; guests staying here can enjoy the Thirteen Gardens + Hug Park experience: step into the colorful Jiangnan garden and enjoy the all-weather national style performance activities. Hug Park integrates multiple experiences such as nature, exploration, science and sports, and meets the entertainment needs of 4-12 year old families in one stop. We hope that you can share this wonderful experience with more relatives and friends! Looking forward to your visit again!