To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.7
Cleanliness4.6
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All reviews(2180)
Positive reviews(2144)
Reviews with photos/video(410)
Easy to get around(841)
Friendly front desk staff(690)
Close to train station(551)
Convenient parking(212)
Secluded lake view(123)
Delicious breakfast(111)
Family activities available(21)
Negative reviews(36)
Ruthwik Gowda
Standard Room
Stayed in Feb 2024
Couples
16 review
5.0/5
Outstanding
Posted on Mar 25, 2024
It was clean, stylish, roomy with excellent service in where we had dinner. Food was good and great value for money and service was attentive and efficient.
Response from Property: Dear customers : Thank you very much for your support to our hotel, we are honored to be able to provide you with the best service. Sincerely look forward to your visit again!
Guest User
Business Room - Lake-View (Double bed)
Stayed in Jun 2024
Couples
2 review
4.0/5
Very Good
Posted on Jul 15, 2024
The welcome at the hotel was good.
At least in the evening the front-desk did not speak english, but thanks to translation apps the check-in was smooth and without any problems.
The location is very convenient, ca. 5min walking away from Nanjing Railway-Station (including 2 metro lines).
The breakfast was ok, breakfast times end quite early (09:30), this might be a bit inconvenient for people on holidays, who would like to sleep a bit longer.
The hotel seems clearly geared towards business travelers and conferences.
The room itself was overall acceptable, but quite aged!
One side of the bed was very much used and gave not much support.
The windows in the room although small, let in a lot of noise and could not really be closed properly anymore.
The bathroom was in a usable state, but also quite run down: Shower Curtain with mold, water coming up the floor drain when showering a lot of dust underneath the sink area. So overall again just very aged.
In conclusion our stay was overall ok.
But the room was clearly in a much more run down state than expected from the very good reviews of the hotel.
The price performance is probably ok.
Response from Property: Dear Guest, Thank you for staying with us and taking the time to share your experience with us. We are very sorry to have given you a bad experience during your stay. The hotel is constantly developing, and the facilities you see will continue to improve. At the same time, we will strengthen the hotel health management, strive to bring you better service, please believe that we want to do more for the guests. Welcome to our hotel again!
Guest User
Standard Room
Stayed in Mar 2024
Travel with friends
5 review
4.5/5
Great
Posted on Apr 8, 2024
Friendly staff, clean and good location (directly at the railway/metro and the lake)
Response from Property: Dear guest, Hello! Excemon Jiangsu New Century Hotel is located on the shore of the beautiful Xuanwu Lake, with beautiful environment and convenient transportation. It is our great honor to have you choose us every time, and we are delighted by your consistent support. We look forward to meeting you again!
Guest User
Standard Room
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 28, 2024
Nice hotel to stay
Response from Property: Dear Guest,。First and foremost, we would like to express our heartfelt gratitude for choosing our hotel for your recent stay. We are truly honored to have had the opportunity to serve you and are delighted to receive your kind words of praise.
Guest User
Business Room
Stayed in Jun 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Jul 7, 2023
there is nothing wrong
Response from Property: Dear guests: Hello! Thank you for your 5-point praise! Beautiful time, Jiangsu Chenmao New Century Hotel met you unexpectedly. Thank you for this fate. We will cherish it and look forward to seeing you next time! Wish you all the best!
Anonymous User
Business Room
Stayed in Feb 2025
Other
3 review
5.0/5
Outstanding
Posted on Mar 3, 2025
Came to Nanjing to study, and chose this hotel. The hotel is close to the railway station, with very convenient transportation. The front desk service is very good. Xiaoye at the front desk is enthusiastic and proactive in providing help. The small gifts given are very good. I will continue to choose this hotel next time. The room is clean and the facilities are very satisfactory during the stay. I will also introduce it to my friends.
Original TextTranslated by Google
Response from Property: Thank you for sharing and praising us! We are glad to see that you feel that the hotel has a great location, convenient transportation, and is satisfied with the front desk service. The hotel is located by the beautiful Xuanwu Lake, and it takes only 5 minutes to walk to Nanjing Station on Line 1 and Line 3, allowing you to easily go to various attractions. Our customer service team has been committed to providing you with warm and professional services to ensure that you can enjoy a home-like experience. Looking forward to your visit again and wish you a good day.
Guest User
Classic Room - City-View (Double bed)
Stayed in Jan 2025
Other
14 review
5.0/5
Outstanding
Posted on Mar 3, 2025
The hotel is close to the train station and the transportation is very convenient. The front desk service is very good. Xiao Xiaoye at the front desk is very enthusiastic and will take the initiative to arrange the room and provide parking codes. It is very convenient. The front desk service is very good. The transportation is convenient and hygienic. It is clean and has complete facilities. I will continue to consider it next time and will introduce friends to it next time.
Original TextTranslated by Google
Response from Property: Dear family, thank you very much for choosing Jiangsu Chenmao New Century Hotel and giving us five little stars. We are very glad to meet you. We will uphold the service concept of "enjoy what you want" and make unremitting efforts to create a warm and comfortable living environment for guests. We hope to become the "home away from home" for every guest. Here, New Century people wish you: a happy life! Looking forward to your stay at New Century again
Guest User
Classic Room - City-View (Double bed)
Stayed in Jan 2025
Other
40 review
5.0/5
Outstanding
Posted on Feb 23, 2025
This hotel is very convenient for visiting relatives in Nanjing. The hotel is close to the railway station. Xiaoye at the front desk is very enthusiastic and always introduces Nanjing's special attractions and food to us. The room is clean and hygienic, and the facilities are complete. I will continue to choose this hotel and will introduce friends to it.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Jiangsu Chenmao New Century Hotel and giving such a high evaluation. For more than 20 years, New Century people have been keeping pace with the times and improving services. With our enthusiasm, professionalism and precision, we bring you a comfortable, assured and warm time. We also continue to innovate service methods, and get your affirmation and love as much as possible, which is our driving force for continuous progress. We look forward to your visit again with your family. We will continue to provide you with better services. I wish you a happy life!
Guest User
Standard Room
Stayed in Jan 2025
Family
9 review
5.0/5
Outstanding
Posted on Feb 5, 2025
There was no free breakfast. I just found out that I was out of Zhejiang. The waiter told me that this hotel is a state-owned enterprise. No breakfast but it doesn't matter. It didn't affect our mood. Huaiyang cuisine suits my taste. We visited Sun Yat-sen Mausoleum, Presidential Palace, Confucius Temple. The streets are full of sycamore trees, very romantic. Xuanwu Lake is dim in spring. The night view from the hotel room window is reflected by the water. A very impressive trip to Jinling
Original TextTranslated by Google
6/8
Response from Property: 親愛的小主,感謝您圖文並茂的好評,您的青睞與認可是我們前進的動力。我們將繼續秉承着“享您所想”的服務理念,不斷提升自己,將盡最大的努力,讓您的旅途變得輕鬆愉快順心。希望新世紀能夠成為您美好的回憶之一,也希望下次見面能夠更加美好。祝您:生活愉快!
Guest User
Business Room - Lake-View (Double bed)
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 2, 2025
The hotel environment is very good? The service attitude of the front desk is very enthusiastic? Xiao Gao also gave us a small New Year gift. The lake view in the room is very beautiful? The location is very convenient to various attractions
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您選擇江蘇辰茂新世紀大酒店,並對酒店服務給予肯定!很開心這次能獲得您的全五分鼓勵,新世紀一直努力為旅客打造“享你所想”的體驗,希望我們能為您的假期增添喜悦和感動。新世紀祝您:新年快樂,蛇年大吉!
Guest User
Classic Room - City-View (Double bed)
Stayed in Dec 2024
Travel with friends
11 review
4.0/5
Very Good
Posted on Feb 15, 2025
I went out with my friends and chose this hotel because it was close to the station. It was only a ten-minute walk away. The facilities were OK. The air conditioner was a bit loud. There was Xuanwu Lake downstairs and the scenery was nice.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您選擇江蘇辰茂新世紀大酒店。未給您帶來一次滿意的旅程,深感歉意。我們非常重視您的反饋,日後定將繼續努力,不斷完善各項設施及服務,讓每一位客人都能有愉快的入住體驗感受。在店期間有任何問題,歡迎隨時聯繫賓客服務經理,相信現場會給您更好的處理建議和方案。再次感謝您的反饋,我們會認真對待並改進。希望有機會再次為您服務,為您提供更好的入住體驗。
Chaojikeaideshenpo
Standard Room
Stayed in Sep 2024
Family
164 review
4.3/5
Very Good
Posted on Oct 28, 2024
The hotel is strategically located, not far from Nanjing Station, about a 10-minute walk, which is the hotel's biggest advantage. The guest room has been upgraded to a business standard room with lake view. It is small in size and has complete infrastructure. The shower head is powerful and the water output is sufficient, making bathing comfortable! The bedding quality is good and it's very comfortable to sleep on. The breakfast buffet is mainly Chinese style, with many varieties and good taste.
Original TextTranslated by Google
6/20
Response from Property: Dear guest: Thank you for your good review! We always sincerely provide you with a home-like experience! Thank you for providing other guests with real feelings, covering all aspects of the hotel's proud advantages, and providing many guests with valuable reference information. We are also very sorry that we did not receive your full five points of encouragement this time. Your satisfaction is the driving force for our progress, and your five-star praise is our goal. We look forward to seeing you again, rubbing our hands in anticipation~~
zyin62
Standard Room
Stayed in Nov 2024
Family
20 review
5.0/5
Outstanding
Posted on Dec 9, 2024
The hotel is very cost-effective, with a very advantageous location and very friendly service staff. It is only an 8-minute walk from Nanjing Railway Station. The hotel has a great view of Xuanwu Lake from the high floors. It is very suitable for tourist accommodation.
Original TextTranslated by Google
Response from Property: Dear little master, thank you for your praise with pictures and texts. Your favor and recognition are the driving force for our progress. We will continue to uphold the service concept of "enjoying what you want", constantly improve ourselves, and will do our best to make your journey easy, pleasant and smooth. I hope that the new century can become one of your beautiful memories, and that the next time we meet will be even better. I wish you: a happy life!
Anonymous User
Classic Room - City-View (Double bed)
Stayed in Oct 2024
Other
6 review
5.0/5
Outstanding
Posted on Dec 1, 2024
I am an old customer. I come here every week. It is worth it. I have recommended it to my friends! It is easy to find by following the navigation. Parking is also convenient. The food is served quickly. I recommend it! Xiaoye at the front desk is enthusiastic and actively introduces the special attractions of Nanjing and stores luggage. It is very convenient. He also asks for opinions. The rest is very good and the room is clean.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your sharing and 5-point review! We are glad that you were satisfied with the hotel's location and accessibility. The hotel is close to the subway station, making it convenient for you to travel by taking Metro Line 1 and Line 3. There are also popular tourist attractions such as Xuanwu Lake Park, Shence Gate, Lovers' Garden, and Hongshan Forest Zoo nearby, providing you with a convenient travel experience. Every customer satisfaction feedback is our greatest encouragement and support. We look forward to your visit again!
SK Wong (HK)
Business Room - Lake-View (Double bed)
Stayed in Oct 2024
Couples
15 review
4.5/5
Great
Posted on Dec 28, 2024
The hotel is cost-effective and the staff is enthusiastic. It is located next to Nanjing Station, with convenient transportation and ample parking spaces. It faces Xuanwu Lake. The room is spacious, but the maintenance is not ideal. The view outside the window is excellent, but the window glass is not very clean and the room needs to be renovated.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Jiangsu Chenmao New Century Hotel and for your affirmation of the hotel service and environment! It is a pity that I did not receive your full five points of encouragement this time. Seeing that you gave 4 points for facilities and hygiene, we value the personal feelings of every guest. The hotel has been around for more than 20 years, and the design and facilities are slightly old. The hotel is currently being renovated and upgraded. The blurred exterior glass makes your view less than ideal. I hope that after the renovation and upgrade, it can meet your various needs. I sincerely look forward to our sincerity to welcome you to come again, and wish you a happy life!