Nan'an Xinyixing Hostel

This year's birthday coincides with something going on away from home. I booked this hotel on the same trip for my birthday. I had something to do during the day and was very busy, so I didn’t read all the text messages (there were too many messy birthday congratulatory messages). When I arrived at the hostel in the evening, I was actually told that the room I reserved was no longer available and there was only one room without a bathroom. I don’t care what your reasons are, I have booked a room and paid for it, so why not! ! ! When I contacted Tongcheng, he actually said that he couldn't get through to my phone during the day (why?) and sent me a text message. Is my consumption downgrade just a short message away? Let me know? No other unnecessary instructions or solutions? Just let it go? I contacted Tongcheng customer service and they actually asked me to check out at first. It was such a late night and I didn’t have dinner. Where could I find a hotel? After my argument, they said they would give me a 50 yuan red envelope as compensation; should I use your same ticket to book a hotel next time? Is it guaranteed? At my insistence, I contacted their supervisor and after a lot of effort, they finally agreed to refund half of the room fee. I didn't do anything wrong, why did this happen? Since something went wrong, why can't Tongcheng solve it properly: compensate financially and comfort emotionally. Minimize negative impacts. After checking in, the landlord gave me two bottles of water. If you ask for it again, you have to pay. An unpleasant experience! ! ! An unforgettable birthday! ! !

和家裡人一起出遊的，訂了一間大床房一間標間，房間廁所都挺乾淨的，床是硬板床上鋪了床墊，我爸媽還挺喜歡的他們不喜歡彈簧太軟了。有窗户很通風，還能去樓頂曬衣服，有種住在自己家的感覺。房東阿姨叔叔都挺客氣熱情的，有啥要求能做的都滿足。走的那天可以把行李放樓下出去玩，大叔説走的時候打個電話，他直接把行李直接給我拿到高鐵站去就不用過來了，真的很熱情！

老闆很熱情，不認識路她還送了我一趟