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Verified reviews
Location4.2
Amenities4.2
Service4.2
Cleanliness4.2
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Positive reviews(6)
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Guest User
Panafric Queen Room
Stayed in Oct 2023
Solo travelers
4 review
4.5/5
Great
Posted on Nov 15, 2023
The staff are very nice and friendly. The breakfast was not wonderful in my opinion, not as good or extensive as Best Westerns in Nairobi or the Kisumu Sarova…rooms a bit on the older side and hallways are very echoey! So a bit loud. Otherwise nice gym facilities and lovely pool!
Response from Property: Dear Guest,Greetings from Sarova Panafric.Thank you for the feedback and review and rating.It is our endeavour to improve, be assured that the issues highlighted will be addressed conclusively. Thank You for choosing us, looking forward to welcome you back soon. Regards,Boniface.
Guest User
Panafric Queen Room
Stayed in Nov 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on Dec 24, 2023
This trip, Jucheng [make a great contribution]. Tickets booked were flights that could not be found in the whole airport, and airport staff helped to find them in various ways. Finally, I found out that the flight ticketed by Jump might be for another airline, but luckily I ended up leaving. Arrived in Kenya, arrived at the hotel in the evening, the front desk told me no reservation message, fortunately customer service was still there at 2:30 am, half an hour later to deal with the problem, said it was a system reason [just wanted to roll my eyes, the front desk said just received the agent's reservation I do not want to and Journey Break].
The country can be said to be the standard of four-star hotels in China more than ten years ago, clean and tidy, no toiletries and disposable slippers. The sound insulation is relatively poor, the glass windows are not closed firmly, the wind will be very loud. The staff attitude is very good, meet will be very warm greetings, will take the initiative to help solve the problem. Breakfast was okay, able to eat enough, I guess the restaurant was relatively dark problems resulted in not much appetite to see anything. Fruit variety per day is not too much, pineapple is very sweet. The surrounding location is also safe, very close to Yaya taxi.
Original TextTranslated by Google
Response from Property: Dear Guest,Greetings from Sarova Panafric.We appreciate your review and detailed feedback. We have shared with the management and team on areas of concern as highlighted. Thank you for choosing us and we look forward to welcome you back soon.Regards,Boniface K
Frau Uta
Panafric Deluxe Room
Stayed in Aug 2023
Business travelers
16 review
4.0/5
Very Good
Posted on Nov 14, 2023
Very good, comfortable stay
Original TextTranslated by Google
Response from Property: Dear Frau Uta,Greetings from Sarova Panafric.Thank you for the review and feedback.We look forward to welcome you back soon.Regards,Boniface K.