Fairmont the Norfolk
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1 night
1 room, 2 adults, 0 children
All properties in Nairobi
Fairmont the Norfolk
No.1 of Cultural Hotels in Nairobi
Harry Thuku Rd, Nairobi, 00200, Kenya
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Amenities
Golf course
Outdoor swimming pool
Sauna
Spa
Massage room
Gym
Public parkingFree
Car rentals
All amenities
Property Description
Fairmont The Norfolk is the first stop of a 3-stop magical journey in Kenya by Fairmont. The second stop being Fairmont Mount Kenya Safari Club, on the slopes of Africa’s second highest peak after Kilimanjaro, a historical property which offers the most magical experience of Kenya among its lush forest and endangered mountain wildlife. The third stop being Fairmont Mara Safari Club, on the edge of Mara River in an intimate conservancy named Olchoro, the first conservancy belonging to local communities and its unique sanctuary sheltering the two last white rhinos of Masai Mara. Fairmont The Norfolk is a peaceful haven for all guests. Since opening its doors, this iconic gem in the heart of Nairobi has remained a celebrated Kenyan landmark and boasts luxurious suites and rooms set around tranquil tropical gardens, an outdoor heated swimming pool, a serene health club and unique dining facilities. An incredible array of adventures including a visit to the famous Nairobi National Park, the elephant orphanage, giraffe centre, national museum and shopping tours await you crowning the hotel’s offerings and making each experience an unforgettable memory. Fairmont The Norfolk is home to beautiful gardens and over ten species of exotic birds in the heart of the city, as well as the showcase of a vintage transportation collection including rickshaws and a vintage Ford roadster, providing an insight into Nairobi’s rich history. Guests also have access to 24 hour valet services as well as laundry and dry cleaning services available from 9 am to 6 pm from Monday to Saturday.
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8.8/10
Very good hotel
All 79 reviews
Surroundings
Airport: Wilson Airport
(6.9 km)
Airport: Jomo Kenyatta International Airport
(18.5 km)
Train: Nairobi Railway Station
(4.2 km)
Landmarks: Kenya Cultural Centre
(<100m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

11
Deluxe Twin Room
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

2
Junior King Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Daily housekeeping
Wi-Fi in room
Check Availability

Fairmont Room with Multiple View
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Daily housekeeping
Wi-Fi in room
Check Availability

8
Superior Queen Suite
1 Double bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Shampoo
Check Availability

9
Deluxe King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

11
Deluxe King Room With Balcony
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability

9
Fairmont Queen Room
1 Double bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

7
Deluxe Twin Room With Courtyard View
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Check Availability

1
Deluxe King Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Daily housekeeping
Wi-Fi in room
Stair-free main entrance
Check Availability

1
Deluxe Room
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Daily housekeeping
Wi-Fi in room
Check Availability

Fairmont Family Room
1 Double bed and 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Private entrance
Daily housekeeping
Connecting rooms
Wi-Fi in room
Check Availability

Deluxe Family Room
1 King bed and 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Daily housekeeping
Wi-Fi in room
Check Availability

4
Executive Suite with Courtyard View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Daily housekeeping
Wi-Fi in room
Check Availability

6
Norfolk Signature Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Shampoo
Check Availability

8
Deluxe King Room With Courtyard
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

9
Fairmont Twin Room
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
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Guest Reviews
8.8/10
Very Good
79 reviews

- Cleanliness8.9
- Amenities8.7
- Location8.7
- Service8.8
Average for similar properties in Nairobi

AI Summary
Conveniently situated with top-notch amenities, spacious rooms, and delicious breakfast. Clean, well-maintained facilities. Exceptional, friendly staff provide attentive service for a delightful stay.

Guest User
June 26, 2025
The hotel is not very big and the decoration is very colonial style. Overall very satisfied
Original TextTranslation provided by Google

Guest User
June 9, 2025
位置優越,各方面都在線
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Guest User
March 31, 2025
Very good hotel
Original TextTranslation provided by Google

king
July 4, 2024
Nice hotel
Original TextTranslation provided by Google

Guest User
March 2, 2024
The courtyard scenery is very beautiful
Original TextTranslation provided by Google

nipa
February 12, 2024
This hotel is extremely unfriendly to Chinese people.
There were Europeans and Americans and us at the same time. The Europeans and Americans checked in directly. As for the Chinese, he said that we arrived early and asked us to pay an extra 110 US dollars to check in. Now the rooms are very empty and the occupancy rate is very low. It’s not that there are no rooms, but some rooms are not allowed to be checked in. I chose to resolutely not pay extra money, so we had to wait for three hours before checking in. We were given a very bad room, right next to the central air-conditioning main machine room, and it was noisy all night and I couldn’t sleep.
The next day, we had to check out. Our reservation page clearly stated that we could check out from 10 am to 12 pm. But after 9 am, people kept urging us to leave. We went downstairs to check out at 11:20, and the front desk said that we had to pay extra money for overtime. At the same time, Europeans and Americans checked out, and they checked out smoothly and left directly. So this hotel discriminates against Chinese people.
Original TextTranslation provided by Google

HulkJiang
February 4, 2024
Nice British style
Original TextTranslation provided by Google

Guest User
September 5, 2023
This is a real treasure of a place! The atmosphere is old world charm, the food is fabulous at TATU. The bar is excellent with service and attentiveness to you needs. The gift shop is stellar for some nice jewelry. The facilities are clean as a whistle as they say...breakfast was outstanding with so many choices. The work out facilities are just super great, and the pool is heated. Ok, lastly the ambiance of colonial Africa just fills the air, from the art, to the breezes flowing freely through this wonderful hotel!
Services & Amenities
Most Popular Amenities
Golf course
Off-site
Outdoor swimming pool
Sauna
Additional charge
Spa
Additional charge
Massage room
Gym
Public parking
Free
Car rentals
Bar
Restaurant
Taxi booking service
Conference room
Additional charge
Multi-function room
Business center
Childcare service
Additional charge
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage

Outdoor swimming pool

Spa

Gym

Bar

Restaurant

Conference room

Multi-function room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Public (not only for guests) is available Off-site parking. Reservation not needed.
Public parking
Free
Valet parking
Free
Transportation
Car rentals
Shuttle service
Additional charge
Taxi booking service
Front Desk Services
24-hour front desk
Concierge service
Safe at front desk
Luggage storage
Currency exchange
Tour and ticket booking service
Languages Spoken
Kiswahili
French
Greek
German
Arabic
Food & Drink
Snack bar
Convenience store/kiosk
Bar
Lobby bar
Room service
Health & Wellness
Spa
Additional charge
Golf course
Off-site
Beauty and makeup
Gym
Massage room
Sauna
Additional charge
Public Areas
No smoking in public areas
Garden
Smoking area
Water purifier
ATM
Elevator
Cleaning Services
Dry cleaning
Additional charge
Ironing service
Additional charge
Clothes dryer
Laundry service (on-site)
Additional charge
Clothes steamer
Facilities for Children
Childcare service
Additional charge
Children's meals available
Business Services
Multi-function room
Fax/copying service
Additional charge
Wedding service
Conference room
Additional charge
Business center
Accessibility
Accessible rooms available
Safety & Security
Intruder alarm
Smoke detector
CCTV in public areas
First aid room
First aid kit
Fire extinguisher
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: 12:00–12:30
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeFull English/Irish
Age | Fee |
---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Opened: 1903
- Renovated: 2022
- Number of Rooms: 125
Fairmont The Norfolk is the first stop of a 3-stop magical journey in Kenya by Fairmont. The second stop being Fairmont Mount Kenya Safari Club, on the slopes of Africa’s second highest peak after Kilimanjaro, a historical property which offers the most magical experience of Kenya among its lush forest and endangered mountain wildlife. The third stop being Fairmont Mara Safari Club, on the edge of Mara River in an intimate conservancy named Olchoro, the first conservancy belonging to local communities and its unique sanctuary sheltering the two last white rhinos of Masai Mara. Fairmont The Norfolk is a peaceful haven for all guests. Since opening its doors, this iconic gem in the heart of Nairobi has remained a celebrated Kenyan landmark and boasts luxurious suites and rooms set around tranquil tropical gardens, an outdoor heated swimming pool, a serene health club and unique dining facilities. An incredible array of adventures including a visit to the famous Nairobi National Park, the elephant orphanage, giraffe centre, national museum and shopping tours await you crowning the hotel’s offerings and making each experience an unforgettable memory. Fairmont The Norfolk is home to beautiful gardens and over ten species of exotic birds in the heart of the city, as well as the showcase of a vintage transportation collection including rickshaws and a vintage Ford roadster, providing an insight into Nairobi’s rich history. Guests also have access to 24 hour valet services as well as laundry and dry cleaning services available from 9 am to 6 pm from Monday to Saturday.
Frequently Asked Questions
What is the cancellation policy for Fairmont the Norfolk?
The cancellation policy for Fairmont the Norfolk varies depending on the type of room and booking conditions.What is the cancellation policy for Fairmont the Norfolk?
What are the check-in and check-out times at Fairmont the Norfolk?
Standard check-in time at Fairmont the Norfolk is 14:00 and check-out time is 12:30.What are the check-in and check-out times at Fairmont the Norfolk?
What amenities and services are available at Fairmont the Norfolk ?
Fairmont the Norfolk offer top amenities and services include Shuttle service.What amenities and services are available at Fairmont the Norfolk ?
Does Fairmont the Norfolk provide breakfast?
Yes, Breakfast is offered at Fairmont the Norfolk. Breakfast option(s): Full English/Irish. Does Fairmont the Norfolk provide breakfast?
Can I bring my pet inside the Fairmont the Norfolk?
As much as we love pets, unfortunately, we are unable to accommodate them in Fairmont the Norfolk.Can I bring my pet inside the Fairmont the Norfolk?
How far is the Fairmont the Norfolk from the closest airport?
The closest airport is Wilson Airport, and it is about 15 mins from hotel by car (6.9 km).How far is the Fairmont the Norfolk from the closest airport?
About This Property
Nearest Airport | Jomo Kenyatta International Airport |
---|---|
Distance to Airport | 18.45KM |
Nearest Train Station | Nairobi Railway Station |
Distance to Train Station | 4.24KM |
Average Price From | PHP26539 |
Hotel Star Rating | 5 |