Meltonia Luxury Suites

For the price, it's a good option. Right across the street from a small mall with a supermarket and several dining options. The pros: Nice to have a one-bedroom apartment with a balcony. Area was safe. Easy to get around. Not too far from Nairobi CBD. The cons: Like much of Africa, if you squint, things look OK. But if you look more closely, you find peeling paint, broken fixtures, a broken window pane. And no hot shower. Warm is the best you get. Breakfast was supposed to be included but I found out the restaurant has been shut down. All in all, it was a decent place to stay.

A Disappointing and Distressing Stay at Meltonia Luxury Apartments...I recently had a 14-day booking at Meltonia Luxury hotel apartments, and it turned out to be a remarkably distressing experience. Upon arrival, I was greeted with a series of unacceptable issues. The kitchen light was non-functional, and I was advised not to close the bathroom door to avoid getting trapped due to a malfunctioning lock. The towels provided were threadbare and ragged, far from what one would expect in a reputable hotel. The room's condition was deplorable, with large holes in the bathroom tiles and the presence of crawling insects. Despite requesting a room change, I was asked to stay put until another room became available. The overall hygiene and sanitation standards were shockingly poor and completely unacceptable. To exacerbate the situation, there was a complete water outage for two days. This forced us to resort to drawing water from the swimming pool to flush toilets, a clear indication of the lack of basic amenities. The unavailability of water severely impacted our ability to maintain personal hygiene. Adding to the chaos, the hotel staff, including the office, were unreachable for two days as they had apparently taken a holiday during peak season. This left the guests unattended and without any assistance. Even the security guard was unable to provide any meaningful help. Eventually, the intolerable living conditions compelled me to seek accommodation elsewhere, despite having two nights left in my booking. However, my attempt to leave was initially blocked by the security personnel, claiming they couldn't allow guests to leave the premises. After much insistence, the manager was contacted to resolve this issue. I am currently awaiting a refund for the two nights I couldn't stay due to these unbearable conditions. I am sharing my experience to caution others about Meltonia Luxury hotel apartments. The lack of basic amenities, poor hygiene standards, and unresponsive staff made my stay not only uncomfortable but distressing. I strongly advise potential guests to consider other options.