Guest User
November 10, 2024
It was a very unsatisfactory stay. We arrived at the hotel at around 2pm, and they told us that the room we booked was sold out. They wanted to change hotels. The option they provided us was a hotel with a price of around 400 per room, which was far different from the price of the hotel we booked. We disagreed, and we asked to change to a hotel with a similar price, but they still couldn't coordinate. Finally, at around 5pm, they coordinated two rooms in their own hotel for me. I don't understand why there were no rooms at 2pm. It was just the check-in time, so there shouldn't be no rooms left. It felt like they were oversold. They wanted to change whoever was easier to talk to. If we hadn't insisted, I guess they would have let us stay in a hotel with a price of 400 per room.
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