Yamanokami Onsen

1: I can't believe why Ctrip would cooperate with such a ridiculously bad hotel. 2: We checked in with four adults and three children and booked two rooms. The room heater didn't heat at all, and we woke up in the middle of the night. The hotel gave us gasoline for the heater. The heater smelled so bad that we couldn't fall asleep. It was freezing cold if we didn't turn it on. When we checked out, we were charged 4000JPY for one room per night, which is 200 yuan. It's simply incomprehensible. 3: Regarding the location of the hotel, it is very, very, very, very far away. It takes 40 minutes by bus from the station, and it takes 15-20 minutes by taxi, and the taxi fare is 110 yuan. The hotel obviously has a car but it didn't take us to the station. 4: Regarding breakfast, the breakfast for 880 a night is all cold food. The only hot thing is the miso soup that night, which is still half hot. The child was given miso soup for one night, and the charge was 110 yuan. Experience it yourself. 5: The sanitation of the hotel. I have been to Japan for business and travel at least 20 times, and I have never encountered such poor sanitation. The heater I was given was full of dust, and I didn't even clean it. You need to take off your shoes when you check in to the hotel. The service staff had a condescending attitude and asked us to put our shoes in the shoe cabinet by ourselves. Anyway, they did nothing. 6: On the first night of check-in, since there was nothing around, I asked the hotel to prepare a dinner, which turned out to be a hot pot. I won't mention that the chicken and beef in it were all frozen. I ordered four adults, and the final charge was 26,000 JPY, RMB 1,400. Now I really regret that I should take a photo for everyone to see. He could have robbed money. 7: Because the child had a fever of 40 degrees on 12/29 and had a little convulsion, I quickly called an ambulance to the hospital. The child's condition was not very good in the next few days. He was supposed to check in on 1/1. He was still not very good on the day of observation. I asked Ctrip to communicate and cancel but to no avail. The hotel did not cancel it. Not only did they not cancel it that night, but they did not cancel it for the second and third nights. I had no choice but to stay there for two nights. I was traveling with my child and said that there was no accident, but Ctrip asked me to provide some proof of relationship and a doctor's leave certificate. I want to say that we didn't expect that the condition would not improve when we went to the hospital, so who would pay attention to these certificates. Secondly, most Japanese hotels are very humane. If the child has a fever or the adult is sick, they will basically cancel the reservation, except for this hotel. 8: Finally, I contacted Ctrip at 4 pm and it didn't reply to me until noon the next day. I need to ask the agent for everything. Aren't you an agent yourself? I have been using Ctrip for more than ten years. When I encountered problems and needed Ctrip's assistance in communication and resolution, they always dragged on various official words without any substantive reply content. 9: Ctrip is the middle role between hotels and consumers. Although you will rank the hotels when selecting them, you can still cooperate with such a bad hotel. How did you select them in the system?

Very good service attitude