Guest User
August 9, 2023
As we drove up, the facility was impressive. It’s beautiful from the road and those photos are accurate. The lobby is large and has a lot of seating areas. It is very comfortable with the cross breeze. Unfortunately, it’s downhill from here. This hotel is quite a distance from Nadi town. Not a problem for our group, but could be for some. Here are the rest of my experiences and observations: No elevator: After checking in, the first thing we noticed is that there is no elevator, and I was staying on the third floor. Wi-Fi not reliable: We tried to utilize the Wi-Fi and were able to connect initially, but we were unable to connect at all after that. No hot water: We stayed two nights and was not able to get hot water for showers either day. Two cold showers. Bummer. Air Con problems: The air con in the room was on the fritz, it got so loud on the first night that I had to turn it off. It was also dripping water and left a puddle in the middle of the floor that grew to over 2 ft in diameter. Weirdly large shower doors: the sliding shower doors were too wide for the shower so when you opened the doors to get it, you have to slide in sideways. My bathroom sink was very slow to drain. Also, the bath towels had some stains and were marked “Nasau Resort” in Sharpie marker on the bottom corner which seemed really tacky. The restaurant: they have a large menu, but we’re out of at least half of the menu items including all beef. I had the pizza and it was awful. The next day I had chicken nuggets-which was better, but it was served with cold fries. The wait was very long, up to an hour and a half from ordering to being served. Some in our group ordered fish, but it looked and tasted remarkably like chicken. There’s no Wi-Fi in the restaurant. Breakfast buffet: coffee machine was down the second day which was a bummer. Two hot options (porridge and mushrooms), along with toast and juice. Water: we were advised that the tap water was not safe to drink. Water and juices were available at the breakfast buffet, but I’m not sure if the water used was safe, so I avoided it. Service staff (bar tender, waitress, and housekeeper): friendly and helpful. As I was leaving my room with my luggage, the housekeeper quickly jumped in to help carry luggage down the stairs. Store: clean and well stocked with good snacks that seemed reasonably priced. We heard rumors that the place had recently sold and the new owners were working to improve things. I hope that is true.