Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.0
Amenities8.6
Service8.8
Cleanliness8.8
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All reviews(423)
Positive reviews(396)
Reviews with photos/video(206)
Nice sea view(110)
Relaxing hot springs(71)
Tasty dinner(58)
Large rooms(41)
Tasty coffee(13)
Well designed(10)
Perfect for families(8)
Close to beach(7)
Negative reviews(27)
Anonymous User
Japanese C (Ocean View)(10Tatami)(Non-smoking)
Stayed in Apr 2025
Couple
44 review
9.5/10
Amazing
Posted on May 13, 2025
Room has nice sea view. Dinner and breakfast are decent. There’s free noodle at night. Some entertainment facilities but need to pay.
Response from Property: Thank you very much for choosing to stay with us and for taking the time to share your feedback.
We’re delighted to hear that you enjoyed the beautiful sea view from your room and that you found our dinner and breakfast to your satisfaction. We're also glad you were able to try our complimentary late-night noodles — it’s one of our popular services among guests.
Regarding the entertainment facilities that require additional fees, we appreciate your understanding. We’ll continue working to enhance our amenities and overall guest experience.
We sincerely hope to welcome you back in the future for another pleasant stay.
Chin Kong
Japanese B (10Tatami)(Non-smoking)
Stayed in Apr 2025
Solo traveler
4 review
10/10
Outstanding
Posted on May 8, 2025
Very nice seaside hotel located within walking distance from train station. They plan the breakfast and dinner so meticulously that they ensure you enjoy different set meals everyday. For early birds, you’ll get a complimentary drink for dinner. Staff are friendly and approachable. It also comes with onsen and complimentary coffee and noodles.
Response from Property: Thank you very much for staying with us and sharing such a wonderful review.
We’re delighted to hear that you enjoyed our convenient location, thoughtfully prepared meals, and the complimentary drinks for early diners.
It’s also great to know that our staff made a positive impression and that you appreciated the onsen as well as the complimentary coffee and noodles.
Your kind words motivate us to continue providing excellent service and memorable experiences.
We look forward to welcoming you back in the near future.
Adrian van den Tempel Valenzuela
Japanese C (Ocean View)(10Tatami)(Non-smoking)
Stayed in Mar 2025
Solo traveler
4 review
9.5/10
Amazing
Posted on Apr 16, 2025
Excellent stay in a cool traditional room.
The onsen was amazing and the staff friendly.
The free coffee ☕ was terrible. But Hey! It was free ✅
Response from Property: この度は亀の井ホテル那智勝浦にご宿泊いただきまして誠にありがとうございます。
ご滞在中はお寛ぎいただけたご様子で大変嬉しく拝読致しました。
しかしながらコーヒーがお口に合わず大変心苦しく思っております。日々のメンテナンスも含めて皆様に美味しくお召し上がりいただけるように致します。
またのお越しをお待ちしております。
亀の井ホテル那智勝浦 フロント
Guest User
Japanese C (Ocean View)(10Tatami)(Non-smoking)
Stayed in Apr 2025
Solo traveler
6 review
9.0/10
Great
Posted on Jun 4, 2025
The onsen is truly a hidden gem. Both dinner and breakfast were exceptional. The front desk staff were resourceful and helpful. My room faced the sea—despite the cloudy weather, it was lovely to catch a bit of sunshine and enjoy the peaceful atmosphere.
Response from Property: Thank you very much for choosing Kamenoi Hotel Nachikatsuura and for taking the time to share your kind feedback.
We are delighted to hear that you enjoyed our onsen, as well as the dinner and breakfast offerings. It’s wonderful that our front desk team was able to assist you effectively during your stay. Even with the cloudy weather, we’re glad your sea-facing room brought you some sunshine and a peaceful atmosphere.
We hope to welcome you back again for another relaxing visit in the future.
Guest User
Japanese C (Ocean View)(10Tatami)(Non-smoking)
Stayed in Mar 2025
Couple
8 review
8.5/10
Very Good
Posted on May 25, 2025
Dinner was excellent. Location was good within walking distance to the train station.
Response from Property: Thank you very much for choosing Kamenoi Hotel Nachikatsuura.
We’re glad to hear you enjoyed our dinner and found our location convenient for walking to the train station.
We look forward to welcoming you again in the future!
Tanin Phannithi
Standard Twin (Non-smoking)-NEW
Stayed in Jun 2024
Couple
56 review
10/10
Outstanding
Posted on Sep 19, 2024
Cleanliness 5/5
Location 5/5
Breakfast 3.5/5
Onsen 5/5
Excellent view from open air onsen
Response from Property: 非常感謝您入住 Kamenoi Hotel Nachikatsuura 併為我們做出貢獻。我們很高興聽到您對我們的服務感到滿意。我們全體員工將繼續努力,使酒店今後更加令人滿意。 我們期待您的再次光臨。Kamenoi Hotel Nachikatsuura 前台
Fly Yee
Superior Japanese Western(Ocean View)(Non-smoking)
Stayed in Nov 2024
Family
21 review
8.0/10
Very Good
Posted on Dec 6, 2024
It’s a great hotel. Very nice sea view & big room I booked. I love the onsen dinner and breakfast.
Response from Property: Thank you very much for choosing Kamenoi Hotel Nachikatsuura.We are very happy to hear that you were satisfied with your stay at our hotel.We are very happy to hear that you were satisfied with our meals.We will strive to add various contents to satisfy our guests so that they will visit us again.We look forward to serving you again.Kamenoi Hotel Nachikatsuura Front Desk
Guest User
Japanese A (8Tatami)(Non-smoking)
Stayed in Jan 2025
Couple
23 review
10/10
Outstanding
Posted on Mar 14, 2025
Breakfast was great and full of local flavours. The room was fine.
Response from Property: この度は亀の井ホテル那智勝浦にご宿泊いただきまして誠にありがとうございます。
ご満足いただけたご様子で大変嬉しく思っております。
次回日本にお越しの際も当館をご利用いただければ幸いです。
またのお越しをお待ちしております。
亀の井ホテル那智勝浦 フロント
Excellent location and very good services. New renovation makes this hotel for good stay.
Response from Property: Thank you for choosing Kamenoi Hotel Nachikatsuura.We are very happy to hear that you were satisfied with our overall service.As for the location, the view of Nachi Bay from the hotel is very special.All of us at Kamei Kamei Hotel Nachikatsuura will continue to strive to impress you so that you will come back again.We look forward to welcoming you again.Kamenoi Hotel Nachikatsuura Front Desk
Guest User
Superior Twin (Non-smoking)-NEW
Stayed in Aug 2024
Traveling with friends
50 review
10/10
Outstanding
Posted on Sep 29, 2024
Great, clean hotel with a beautiful onsen overlooking the sea. Staff all great, free noodle bar and coffee
Response from Property: Thank you very much for visiting Kamenoi Hotel Nachikatsuura and for your high evaluation.We will continue to make our hotel a place you will want to come back to.We look forward to welcoming you again.Kamenoi Hotel Nachikatsuura Front Desk
McLeodElizabeth
Japanese A (8Tatami)(Non-smoking)
Stayed in Aug 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Sep 6, 2024
Lovely Onsen that took great care of me for the last 2 nights of a 5-day Kumano Kodo journey. It has everything you could need.
Response from Property: Thank you for choosing Kamenoi Hotel Nachikatsuura.Thank you for choosing Kame-no-i Hotel Nachikatsuura among the hotels in Nachikatsuura.All of us at Kame-no-i Hotel Nachikatsuura will continue to make every effort to ensure that you will visit us again.We look forward to serving you again.Kamenoi Hotel Nachikatsuura Front Desk
Guest User
Japanese C (Ocean View)(10Tatami)(Non-smoking)
Stayed in Jun 2024
Couple
4 review
5.5/10
Posted on Jul 29, 2024
We had a few issues with our stay that are useful to know about if you’re planning to stay here, but first of all I’d like to say that this is a good hotel overall, or at least it has the potential to be one with a few minor changes or considerations.
Issues:
- There’s no toothpaste in the rooms. I’m assuming this is something that can be requested at the front desk though.
- The AC units are old. Our room got very warm and I needed to go down to the front desk to ask for help. I think getting new AC units would be a good idea.
- Limited English. Yes, this is an issue for those who cannot speak Japanese, and it’s not a major issue, because some select staff members can speak a bit of English, but I called the reception desk to tell them about the AC issue and was met with “sorry” and got hung up on. I guess the staff member panicked a bit and rather than getting a colleague to talk, he thought the issue would just go away.
- Tattoos are not accepted in the Onsen. This may not come as a major surprise for most people who’ve done research into what’s considered okay in Japan, but some places offer stickers or clothing to cover tattoos. This place unfortunately does not. I have a small tattoo and it meant that I was excluded from using one of the coolest aspects of the hotel.
- A service charge when you check out. This was not communicated at all until check out. The service charge is 300 as of writing this review, and it’s for the Onsen maintenance, but as I didn’t/couldn’t make use of this feature, I thought it was a little unfair to make me pay for it. If I had known in advance I would’ve also accepted it, but to be told this before leaving was a bit unprofessional. Perhaps instead of charging every guest for the Onsen, they could/should charge those who actively use it.
There are a few more minor issues that aren’t worth fussing over. I hope this helps other guests in some way/
Response from Property: Thank you for visiting Kamenoi Hotel Nachikatsuura.Thank you very much for your stay and for your valuable comments.We will reconfirm and improve the hotel to make you want to come back again in the future.We look forward to serving you again.Kamenoi Hotel Nachikatsuura Front Desk
yoke Har
Japanese C (Ocean View)(10Tatami)(Non-smoking)
Stayed in Mar 2025
Family
28 review
9.5/10
Amazing
Posted on May 1, 2025
Nice hotel with good sea view
Response from Property: 非常感謝您讓我們入住我們的酒店。
感謝您從日本酒店中選擇我們的酒店。
我感謝您對我們的員工表示感謝。 我們的目標是進一步改善服務。
我很高興您喜歡我們。
如果您能再次使用酒店,我很高興。
Guest User
Japanese A (8Tatami)(Non-smoking)
Stayed in Apr 2024
Family
1 review
10/10
Outstanding
Posted on Jun 11, 2024
Japanese style room with ocean view was so impressive. The room was clean and cozy. But the dinner set and breakfast were a bit small
Response from Property: 非常感謝您的訪問和貢獻。本酒店於 2024 年 4 月 1 日更名為 “Kamenoi Hotel Nachikatsuura”,並於同年 7 月 1 日重新裝修。與您入住時相比,我們讓您住得更舒適、更愜意。美食、客房和浴室也都非常出色。我們期待您的再次光臨。那智倉上野酒店前台
Guest User
Japanese E (Ocean View)(14Tatami)(Non-smoking)
Stayed in Mar 2024
Family
6 review
9.0/10
Great
Posted on Apr 10, 2024
The location is nice. There is family mart very close to the hotel.
The food there is not good.
Response from Property: 非常感謝您的訪問和貢獻。2024 年 7 月 1 日,酒店重新裝修,更名為 “Kamenoi Hotel Nachikatsuura”。與您入住時相比,我們讓您住得更舒適、更愜意。美食、客房和浴室也都非常出色。我們期待您的再次光臨。那智倉上野酒店前台