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Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(227)
Positive reviews(215)
Reviews with photos/video(109)
Nice sea view(57)
Relaxing hot springs(37)
Tasty dinner(34)
Great value for money(31)
Large rooms(22)
Tasty coffee(8)
Well decorated(6)
Close to beach(5)
Negative reviews(12)
Tanin Phannithi
Standard Twin (Non-smoking)-NEW
Stayed in Jun 2024
Couples
48 review
5.0/5
Outstanding
Posted on Sep 19, 2024
Cleanliness 5/5
Location 5/5
Breakfast 3.5/5
Onsen 5/5
Excellent view from open air onsen
Response from Property: 非常感謝您入住 Kamenoi Hotel Nachikatsuura 併為我們做出貢獻。我們很高興聽到您對我們的服務感到滿意。我們全體員工將繼續努力,使酒店今後更加令人滿意。 我們期待您的再次光臨。Kamenoi Hotel Nachikatsuura 前台
Fly Yee
Superior Japanese Western(Ocean View)(Non-smoking)
Stayed in Nov 2024
Family
14 review
4.0/5
Very Good
Posted on Dec 6, 2024
It’s a great hotel. Very nice sea view & big room I booked. I love the onsen dinner and breakfast.
Response from Property: Thank you very much for choosing Kamenoi Hotel Nachikatsuura.We are very happy to hear that you were satisfied with your stay at our hotel.We are very happy to hear that you were satisfied with our meals.We will strive to add various contents to satisfy our guests so that they will visit us again.We look forward to serving you again.Kamenoi Hotel Nachikatsuura Front Desk
Excellent location and very good services. New renovation makes this hotel for good stay.
Response from Property: Thank you for choosing Kamenoi Hotel Nachikatsuura.We are very happy to hear that you were satisfied with our overall service.As for the location, the view of Nachi Bay from the hotel is very special.All of us at Kamei Kamei Hotel Nachikatsuura will continue to strive to impress you so that you will come back again.We look forward to welcoming you again.Kamenoi Hotel Nachikatsuura Front Desk
Guest User
Superior Twin (Non-smoking)-NEW
Stayed in Aug 2024
Travel with friends
50 review
5.0/5
Outstanding
Posted on Sep 29, 2024
Great, clean hotel with a beautiful onsen overlooking the sea. Staff all great, free noodle bar and coffee
Response from Property: Thank you very much for visiting Kamenoi Hotel Nachikatsuura and for your high evaluation.We will continue to make our hotel a place you will want to come back to.We look forward to welcoming you again.Kamenoi Hotel Nachikatsuura Front Desk
McLeodElizabeth
Japanese A (8Tatami)(Non-smoking)
Stayed in Aug 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 6, 2024
Lovely Onsen that took great care of me for the last 2 nights of a 5-day Kumano Kodo journey. It has everything you could need.
Response from Property: Thank you for choosing Kamenoi Hotel Nachikatsuura.Thank you for choosing Kame-no-i Hotel Nachikatsuura among the hotels in Nachikatsuura.All of us at Kame-no-i Hotel Nachikatsuura will continue to make every effort to ensure that you will visit us again.We look forward to serving you again.Kamenoi Hotel Nachikatsuura Front Desk
Guest User
Japanese C (Ocean View)(10Tatami)(Non-smoking)
Stayed in Jun 2024
Couples
4 review
2.7/5
Posted on Jul 29, 2024
We had a few issues with our stay that are useful to know about if you’re planning to stay here, but first of all I’d like to say that this is a good hotel overall, or at least it has the potential to be one with a few minor changes or considerations.
Issues:
- There’s no toothpaste in the rooms. I’m assuming this is something that can be requested at the front desk though.
- The AC units are old. Our room got very warm and I needed to go down to the front desk to ask for help. I think getting new AC units would be a good idea.
- Limited English. Yes, this is an issue for those who cannot speak Japanese, and it’s not a major issue, because some select staff members can speak a bit of English, but I called the reception desk to tell them about the AC issue and was met with “sorry” and got hung up on. I guess the staff member panicked a bit and rather than getting a colleague to talk, he thought the issue would just go away.
- Tattoos are not accepted in the Onsen. This may not come as a major surprise for most people who’ve done research into what’s considered okay in Japan, but some places offer stickers or clothing to cover tattoos. This place unfortunately does not. I have a small tattoo and it meant that I was excluded from using one of the coolest aspects of the hotel.
- A service charge when you check out. This was not communicated at all until check out. The service charge is 300 as of writing this review, and it’s for the Onsen maintenance, but as I didn’t/couldn’t make use of this feature, I thought it was a little unfair to make me pay for it. If I had known in advance I would’ve also accepted it, but to be told this before leaving was a bit unprofessional. Perhaps instead of charging every guest for the Onsen, they could/should charge those who actively use it.
There are a few more minor issues that aren’t worth fussing over. I hope this helps other guests in some way/
Response from Property: Thank you for visiting Kamenoi Hotel Nachikatsuura.Thank you very much for your stay and for your valuable comments.We will reconfirm and improve the hotel to make you want to come back again in the future.We look forward to serving you again.Kamenoi Hotel Nachikatsuura Front Desk
Guest User
Japanese A (8Tatami)(Non-smoking)
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 11, 2024
Japanese style room with ocean view was so impressive. The room was clean and cozy. But the dinner set and breakfast were a bit small
Response from Property: 非常感謝您的訪問和貢獻。本酒店於 2024 年 4 月 1 日更名為 “Kamenoi Hotel Nachikatsuura”,並於同年 7 月 1 日重新裝修。與您入住時相比,我們讓您住得更舒適、更愜意。美食、客房和浴室也都非常出色。我們期待您的再次光臨。那智倉上野酒店前台
Guest User
Japanese E (Ocean View)(14Tatami)(Non-smoking)
Stayed in Mar 2024
Family
4 review
4.5/5
Great
Posted on Apr 10, 2024
The location is nice. There is family mart very close to the hotel.
The food there is not good.
Response from Property: 非常感謝您的訪問和貢獻。2024 年 7 月 1 日,酒店重新裝修,更名為 “Kamenoi Hotel Nachikatsuura”。與您入住時相比,我們讓您住得更舒適、更愜意。美食、客房和浴室也都非常出色。我們期待您的再次光臨。那智倉上野酒店前台
Pauline
Standard Twin (Non-smoking)
Stayed in Dec 2023
Couples
8 review
5.0/5
Outstanding
Posted on Jan 20, 2024
Amazing hotel with a great ocean view! Location was a little far from the station but you can easily grab a taxi at the station easily
Response from Property: 非常感謝您的訪問和貢獻。2024 年 7 月 1 日,酒店重新裝修,更名為 “Kamenoi Hotel Nachikatsuura”。與您入住時相比,我們讓您住得更舒適、更愜意。美食、客房和浴室也都非常出色。我們期待您的再次光臨。那智倉上野酒店前台
Guest User
Japanese C (Ocean View)(10Tatami)(Non-smoking)
Stayed in Oct 2023
Couples
5 review
4.5/5
Great
Posted on Jan 18, 2024
The sea view room we got was one of the biggest rooms we've stayed in. Felt like the space could easily sleep 10 people.
The hotel is slightly older and the in-room shower area was very old.
But their onsen was wonderful, especially the outdoor section.
Response from Property: 非常感謝您的訪問和貢獻。2024 年 7 月 1 日,酒店重新裝修,更名為 “Kamenoi Hotel Nachikatsuura”。與您入住時相比,我們讓您住得更舒適、更愜意。美食、客房和浴室也都非常出色。我們期待您的再次光臨。那智倉上野酒店前台
I've stayed at the Kame no Ii before, and it felt like an ordinary chain traditional Japanese hot spring hotel. This one seems to be newly renovated on the basis of an old hotel, which exceeded expectations.
The private hot spring pool is made of stone, and the Pacific Ocean is outside the fence. However, the shower facilities are right next to the hot spring pool, and they are also open-air. The hot spring pool is very warm in winter, but it's a bit cold when taking a shower.
There are some amusement equipment in the lobby, including table games and coin-operated machines, and I dream of Namco 🤣
The dinner is a set meal, a bit exquisite, and there is also Kumano beef. It's pretty good. The breakfast is more standard Japanese style, and there is no particularly delicious memory point.
I stayed in Nachikatsuura for one night in Urashima and one night in Kame no Ii, and it was a different experience. Kame no Ii's room is updated, especially this private hot spring is really recommended.
The most satisfying hotel of this trip, I booked a private hot spring room with sea view on the first floor, which is really convenient to take a bath in the room. The evening class and breakfast are all kaiseki cuisine, which is very ceremonial and delicious. There will also be free dandan noodles in the evening. The only drawback is that the toilet in the bathroom is not so clean. I wiped it several times with alcohol wipes before I dared to use it. The hotel's homemade plum wine is also delicious, 3300 yen a bottle. It is good as a souvenir or for yourself.
Original TextTranslated by Google
e07523031
Japanese C (Ocean View)(10Tatami)(Non-smoking)
Stayed in Jan 2025
Family
12 review
5.0/5
Outstanding
Posted on Feb 13, 2025
The sea view room is great! The dining environment has a sea view, which is also great! Our tram was late and we missed the dinner time. The hotel specially saved dinner for us. We had a hot dinner just after arriving at the hotel before checking in. It warmed our stomach and heart. It is a traditional warm hotel with warm service~
The sea view room faces the blue sea, and you can see the sunrise from the side in the morning. The room is large, the bathing area is nice, especially the open-air one is very comfortable.
The breakfast and dinner are beyond expectations. If you stay for two nights, the dinner seems to be different every night.
Sea view, open-air bath, one night and two meals, isn't this how you should enjoy your trip to Japan?
The hotel is a 10-minute walk from the station and 15 minutes from the fishing port. 5 minutes from FamilyMart
Original TextTranslated by Google
Guest User
Japanese A (8Tatami)(Non-smoking)
Stayed in Jan 2025
Family
7 review
2.2/5
Posted on Feb 5, 2025
The hotel is really too old, and there are many dead corners that are not cleaned properly. I booked it on Ctrip and was given the worst room, which is facing the staircase. The kettle in the room has turned into powder. Please avoid this hotel immediately
Original TextTranslated by Google
Response from Property: この度は亀の井ホテル那智勝浦にご宿泊いただきまして誠にありがとうございます。
せっかくご宿泊いただいたにも関わらず、清掃にてご迷惑お掛けしてしまい大変申し訳ございませんでした。
お客様からいただいた貴重なお声を真摯に受け止め、清掃について改善して参ります。
お忙しい中貴重なご感想をいただきまして誠にありがとうございました。
亀の井ホテル那智勝浦 支配人