Guest User
July 28, 2025
Pro First impressions great - clean modern lobby, excellent welcome service from Hilde- cava and cold towel on arrival, bell boy delivery of suitcases Lobby and hallway areas smell great and look modern, clean, well maintained and updated. range of facilities on site - 4 restaurant options, additional facilities for Prins Club, access to spa. Room is clean and swim suite swimming pool was wonderful- no rush to get a spot by swimming pool for sunbeds. Shower pressure was good. Replenished water each night. New towels each day. Kids swimming pool area is well maintained - must be fairly new. Gardens are very well kept and interesting Inside dining spaces are well maintained and look up to date Main pool and kids pool depth was great for kids. The swim up pool depth was also great. Food at grill and picco was excellent. Winners food also good. Breakfast buffet food was good. Supermarket on site was reasonably priced. Spa circuit was ok. Terrace for spa was nice and relaxing. Pool was cold though. Cons Prins club terrace buffet a great addition but chairs covered in bird poo. They all need cleaning. I don’t mind the wildlife, but clean up the backs of the chairs. Waiter could have been more friendly. Food in evening buffet - didnt have the greatest selection. Main pool - good selection of different pool shapes, was really interesting - but some of the main pool areas were really in need of a pool tile update. Lots of the tiles were missing and the grout is cracked/green and generally looking very old and tired. Doesn’t match the rest of the property. I didn’t enjoy my time in the main pool because of this. Prinsclub area - one day the food was not replenished, lots of people leaving rubbish and used plates everywhere - so not being maintained either. Other days, food was well stocked. Concierge emails were not responded to after the initial email. Never saw private check in or check out options for Prins club. Never saw any staff at the concierge desk in the prins club. Evening entertainment was dire. Just absolutely lacking in any fun or energy. It all finished by 9.45pm. Lion king show was ok, acrobats were ok. But everything else was just awful. No atmosphere or coordination of the evening events. Kids mini disco exactly the same every night. It got repetitive and boring. Not enough seats for all guests in the theatre. Theatre was freezing cold. Shows started too early and finished way too early. Nothing to do in the hotel past 10pm. Pool tables also broken for most of our stay. No atmosphere around the main pool area. Some daily activities, but no variety. Animation team all seemed lovely, but the program is just lacking. Compared to other similarly marketed hotel chains we have stayed at (Iberostar, Zafiro and Mar senses), the entertainment and animation here pales in comparison. Waiting staff were all very polite, but none were particularly fun, warm or engaging. In summary, we liked our swim up