Iberostar Selection Albufera Playa All Inclusive

We booked the premium seaview room with the double bed and when we checked in, we got a room with no sea view but the parking lot instead and only one small bed. The resort was completely booked out so we had to stay in that room the first night. Luckily, the guest manager Teresa upgraded us to a seafront view suite starting the next day which was wonderful. The next three days were nice. The food was good and so was the service, to the most part. Some of the staff does not speak English, so it was challenging at times to communicate the food that we wanted and special needs we had due to food allergies which the hotel does not communicate about with their food. On day 4, my wife and I got a massage at the spa. Her therapist used menthol gel and put it on my wife's ears and upper face with some of it getting into her eye, all without asking prior. My wife had a reaction and immediately showered off at the spa. Burning and a headache followed. She then asked for a cream to help sooth her skin. After the applied the cream, they asked her for 54 Euros extra, for just the cream. We obviously were furious. The therapist caused this problem in the first place and then charged extra for a littlw bit of cream? I spoke with the guest manager Teresa about this and all we got was that their staff are professionals. No "I am sorry this happened". After talking to Teresa's manager, we got at least the massage refunded but still paid for the cream. That was all totally mismanaged.

We have just returned from a 10 night family holiday . This review is for the playa and park. The rooms are the only things that separate them. All facilities are shared. The first couple of days we enjoyed this hotel. Our room was perfectly clean with a side pool and sea view and very comfy beds. The hotel is on a beautiful beach. The food quality overall for all inclusive is good. We noticed a very obvious change in the hotel during our trip as we got further in to summer holiday time. During our stay the hotel seemed unable to cope with the number of guests arriving. Sun beds were a constant issue with all reserved by around 8am and the main pool was so tightly packed it felt uncomfortably close to other families. Only 2 restaurants for both hotels are open at lunchtime which means queues to get in. The staff are trying hard to keep things moving but it means while you are trying to have a relaxed lunch you are constantly asked if you are finished and if they can take your plate. Dinner is the same. Two buffet restaurants that are far too busy and feel stressful. They have 3 a la carte restaurants and you are entitled to go to each once only, they are not open every night and booking is restricted for the days open. We were unable to get into the Mexican restaurant in our 10 night stay but the kind reception staff managed to book us an extra night in the Greek restaurant. Evening entertainment is really good. The space for the number of guests again is an issue. After 8pm you will struggle to get a chair to watch it. Overall a beautifully clean hotel with great staff.

Very nice stay with a fantastic friendly staff. The hotel has all facilities for a stay to enjoy sun and sea. Very friendly for families. Rooms are badic but do the job. It is definitely the staff that make a massive difference. Always smiling, friendly and helpful