City Aparthotel München - Koos Hotel Und Apartments

Let me summarize it in one sentence: Very poor service! Old facilities! Shirking responsibility! Confusion of right and wrong! I checked in on October 2 (local time) and stayed for three nights. On the first night, when my friend was queuing to take a shower, he found that the sewer was blocked and the water could not be drained. The water overflowed from the bathroom to the room (as shown in Figure 1), so after my friend finished taking a shower, we hurried downstairs to find the front desk (there was no phone in the room, and the repair part in the hotel's special applet was to send a request email, which was very time-consuming) The lady at the front desk that night was the lady when we checked in (the only friendly one in the hotel). After listening, she asked why it was blocked again (the sewer in this room had a problem of blockage) and asked a colleague to go upstairs with us to check and then come back and promise us to change rooms the next day (the room was full that day) and gave us some dry towels to deal with it by ourselves for one night. We also said that we had a trip the next day and might have to wait until we returned to the hotel at night to change rooms. Around 7pm the next day, when we returned to the front desk to request a room change, another service staff member told us that we had not deposited our luggage at the front desk in the morning, which resulted in the room being full and unable to be changed. At the same time, the hotel did not clean up our room which was full of absorbent wet towels (as shown in Figure 2), and the room was filled with the smell of sewers (we sprayed it to remove the odor ourselves later). We immediately contacted the Ctrip housekeeper to intervene. At that time, it was early morning Beijing time. The housekeeper also asked the agent (there was another agent relationship) to communicate, but the feedback was successively 1) The hotel did not answer the phone (in the end, we went downstairs to request the house cleaning and asked for the hotel's phone number to give to the housekeeper) 2) The agent replied that the hotel also arranged for someone to clean it (we went downstairs to request it, and the service staff had a bad attitude and was racist that night) The bathroom was flooded because the tenant did not turn off the water (it was simply made up!) 3) The house was full, and if you needed to change the room, you had to deposit your luggage early the next morning On the third day, we deposited our luggage at the front desk before leaving at 6am and requested a room change. At the same time, the Ctrip housekeeper was still communicating for us simultaneously. We communicated with the agent and the hotel from 12 noon to 6 pm, and the hotel finally responded with: 1) The hotel replied that they could not change the room, but the room facilities were fine (someone had been asked to dredge the sewer) 2) Ctrip proposed to upgrade the room for us, but the reply was that all rooms were full and there were no rooms 3) We asked for a reduction in the room fee, and the hotel replied that they were not at fault, and the water overflowed because the tenants did not turn off the water properly (shirking responsibility! Confused right and wrong!), so there was no reduction When we returned to the hotel to pick up our luggage and had to go back to the room that night, the front desk staff had an attitude and did not show any good face to us Now that I have been back to China for two days, I finally have time to sort out the cause and effect and photos, and post them all. I suggest that everyone avoid this hotel. Apart from the location, it is useless! ! ! In addition, Ctrip can still help deal with such emergencies, including actively contacting and calling in the middle of the night, and is still very active, including sincere compensation afterwards, although the argument between the agent and the hotel was unsuccessful in the end

一般般吧！房間有味道！總體還行吧