Erwin Muskens
March 9, 2023
Arrived at the hotel after a busy day. My work had arranged this hotel and had a link via email. The system did not recognize the booking code. Then I searched for my name and I got a card. What I could come in with. But not in the room. An employee told me that I could activate the door via the telephone. While I was on the phone, the employee got the door open. And in the meantime I had been clicking on the hotel's internet page. After which I returned the non-working passes. Slept wonderfully. Nice room and breakfast the next morning. Excellent breakfast by the way. There the same employee told me that I had two rooms. I wasn't sure if my company paid for the room. And then I paid the amount upon arrival and then declared it. So now we have paid for two rooms. Logging in and getting your card for the room is confusing. Now I have to mention that I have ADHD. And that my medication is already starting to wear off around the time of arrival. And that means that performing simple tasks takes a large amount of energy and confusion quickly occurs. Now you will say, take some more medication. But then I don't sleep anymore. I also heard travelers in the lobby asking for help logging in. After my visit on the return trip, I received a number of emails saying "open your door". And discount codes etc. But I think the point should be. If someone without ADHD already has difficulty with this procedure. How is someone with ADHD supposed to endure this torture and go to sleep peacefully? Because that is a terrible feeling when you stand in front of a closed hotel room. And when you've completed a 13-hour work day, that's what you're really ready for. End the day and have a nice hotel room. So you can relax and recharge for another long day of work and return journey. Everything was good about the hotel. But provide a better login system. A QR code that is read at the entrance. a simple but clear email with ADHD-friendly layout. We are not stupid, but sometimes we do need a little help in a world full of stimuli. Such as pop-ups, discount codes and... hey, that's a nice poster... what was I doing again... oh yes, I hope for an ADHD-friendly world. But that starts with friendly emails and a little understanding of something that someone without ADHD won't understand. Thank you for reading. Hope for an ADHD friendly login method for these types of companies. Because believe me, even buying a train ticket sometimes takes the greatest effort. Kind regards, Erwin Müskens
Original TextTranslation provided by Google
