Anonymous User
December 31, 2024
Very bad experience, the room was not cleaned, and the sofa on the floor was covered with food residues left by the previous guests. The name on the welcome card was not changed in time, and the room allocation was not consistent with the reservation. More importantly, when taking a shower, I found that the shower head was hanging on the wall, and the drain was blocked and flowed into the toilet. In the middle of the night, I found the manager and he replied that there were no rooms to change, and they could only be repaired. After waiting for half an hour, it turned out that the hotel still had clean and hygienic empty rooms that matched the reservation. The breakfast experience was also super bad, and the hygiene conditions did not match the brand. We suggest that Chinese guests do not book this hotel until they improve their hotel management and service level and value and respect every guest experience. 👎
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