Steigenberger Hotel München

Cleanliness: The cleaning service was poor, the clothes that were originally placed on the bed were thrown on the floor, and the paper towels were scattered all over the bed

Except for the hardware, it can be said that there is nothing good about it. The freezer is empty. If you want to buy water and snacks, you need to go downstairs to the front desk to buy them. The coffee machine is broken. Cleaning is to wipe the water stains and change the towels. There are fewer towels every day. There was no hand towel on the first day, and there was only one set of personal items on the last day. Water was only given on the first day of check-in, and it was still not given after the complaint. In five days, I split five orders. Isn’t it worth a bottle of water every day? And the attitude of an Indian female receptionist at the front desk was very bad! The front desk rarely answered the phone, and you need to go downstairs to find the front desk yourself. On the last day, I asked the hotel for towels, and I ran to the front desk to ask for them. They told me that someone would send it later. There was no movement for nearly an hour. I called again and it took half an hour before it was delivered. The feedback given was that someone only answered the phone and delivered things before 5 o'clock in the day. When I used the bathroom, I found that the ceiling was leaking, and there were yellow stains on the bottom mat. The most disgusting thing was that when I returned to the hotel on the last day to take a shower, I found a ** on the bathroom door that I had wiped. . . .