Club Emerald

It was nice resort .. just some mosquito in the room .. overall it’s good

It was worst experience ever. Nothing seemed to work right from the moment I reached the hotel. And I paid 7000 for this terrible night. As I reached the hotel, no one offered to help me with my bags. No one offered me to show my room. As I moved towards the elevator, I spot a big fat rat near the passage which was going towards the hotel restaurant. It was 9:45 in the night, and I had prepaid the tariff, so I had no option but to stay. I also brought it to attention of the staff at the reception, but he said 'baarish mein kabhi kabhi aa jate hain'. He seemed completely unsurprised about the rat being there. As if it is a regular occurrence. Then when I reached my room, it was dirty beyond my worst nightmare. Seemed like the rooms have never been clean. I asked for another room and it was even worse, it had spit stains on the wall!!! And then they showed me another room which was slightly okay and I was tired as it was 10:30 by that time that I said yes. Another point to keep in mind is overcharging the rooms in pretext of having heavy demand and hotel being sold out, while I only saw 3 vacant rooms!!! Morning was no good either. For breakfast there were not any decent option. They had sambhar and chutney, but no south Indian. When I asked for it they asked me to put it in poha and eat. I asked for some dosa or eggs to be prepared but they told me that the kitchen was closed. At 8:30 in the morning. Again reminding that I paid 7000 for this stay!!! While checking out again when I asked for help with my bags, the answer was 'Aapko help chahiye?' That's when my driver came to help me. I feel completely cheated off my money and I highly recommend to steer away from this hotel

It sounds like we had a very frustrating experience at the hotel. Here is a summary of the issues you faced recently : Upon arrival at 11.00 PM , the bedding was not done provided for extra bed for which we have paid the charges , and despite the hotel advertising 24-hour service, no one answered the phone when we called. The next morning, we left for Siddhivinayak Mandir at 8:00 AM, expecting to return in an hour. Due to the rush at the temple and on the roads, we returned around 11:00 AM. Despite notifying the hotel about the delay at 10:30 AM, hotel bluntly refused to provide complimentary breakfast, even though we had accompanied by 2 small kids . When my kids wanted to eat something, we found some wafers and chocolates in the room. The room service person confirmed that these were complimentary as no tag was placed for notifying as chargeable or free. That query we have raised to Hotel service person who visited at room and he confirmed that it was free of cost. However, at checkout, the hotel claimed extra charges for these items and even room service person denied confirming that the items were complimentary in front of the hotel management. We requested the hotel team to check the video footage, but the situation led to a heated discussion, spoiling your entire day in Mumbai and leaving your family feeling humiliated by the hotel staff. Through this message, we want to spread awareness about the hotel's poor service and the unpleasant experience that spoiled my family tour to Mumbai

Rooms are fibulas, amenities are excellent, staff is supportive & helping in nature, overall it was a good exeperience

Commode was very dirty, washroom not clean, bed also not clean, room was not clean lots of hairs here and there, room had bad smell! not good as shown in photos!