Hilton Parsippany

Great customer service. Diana waited for us until 2am and checked us in. She was very nice, very professional. I stay at a lot of hotels and I usually don't give reviews but I had to give credit where credit is due. Our room was very clean as well as the rest of the hotel. We enjoyed the Ruth’s Chris inside the hotel! We had a blast. Overall it was a great experience.

I met Diana at the front desk at about 5 am on Saturday, October 26. She was friendly, patient, and helpful. She addressed all of my needs in a timely manner and with a pleasant demeanor. Diana is the reason I will choose to stay at this location again.

What a horrid stay at this heavy-use hotel. The owner/manager refuses to address restitution for damage to my personal property that occurred in this hotel room while I was downstairs in a conference. I was made to wait for six days before receiving contact after the incident -- and I was only contacted because the owner/manager was unhappy with my truthful but negative review. I deleted that review and reposted a more current review after I had been contacted and was told the issue would be "escalated." Gave them the benefit of the doubt. The owner/manager again responded on that review, trying to portray them as innocent. Three days later, a man identifying himself as from the "Hilton Parsippany Legal Department" called me loudly and argumentatively, claiming I had been contacted more than the one call when that staff person said it needed "escalation." He was obviously angry at the review, but still did not address restitution for the damage to my property in that hotel room. I told him my review was honest, he was being abusive and hung up. He called back, behaving similarly, and I hung up again. I called the Parsippany Police, and the officer advised me to make a police report with my local police and have it forwarded. The officer said the same thing I said to the man who was "allegedly" from their "legal department" -- I am well within my rights to leave a negative review, since this was my true experience. Later the same day, I received an email from this owner/manager, which had odd wordings, strange punctuation, lack of capital letters -- saying it was a manager who attempted to call me but I "hanged up on him," leaving out the legal department part, offering to try to call me again the next morning, "respectfully" this time -- to which I responded in writing: I restated the issues, informing them that I would not be answering any more phonecalls, that they needed to respond in writing. I copied Hilton Corporate in that correspondence, as well as the director of the conference I attended. When I contacted Hilton Corporate, I reported the damage to my property, the poor conditions present during that stay, and that I had followed up with the police. Hilton Corporate issued a case number, and this is as far as resolution has progressed as of today, almost a week later. On the last review I left, the owner/manager posted a response, again meant to portray them in a positive way, despite the true experience, claiming a "backstory." The next day, after I had spoken to Hilton Corportate, this comment came down. Today, this owner/manager had posted a different response, this time more appropriate, but asking ME to contact HIM. Again. The hotel management has all my contact details, they have pictures of the damage, and Hilton Corporate has my details as well. This manager has merely "fielded" complaints without just resolution. I will attach photos of both my review and the manager's various comments on my reviews. In addition to photo

Hilton is our second home away from home. We always look forward spending our time at the hotel whenever possible. Though the hotels have different facilities and amenities it's the STAFF that always fill the void . Their smile , friendliness and professionalism always shines. Shout out to two Hilton Parsipanny NJ staff .. JANNA and MARIANNE of NGR cafe .. that really showed us the Hilton hospitality. Thanks to the two ladies for their excellent service . See y'all soon !

The mere fact you had to pay $15 which turned into $17 to park, is an absolute joke. The room was served by one elevator which took longer than paint drying to get to our floor. The guests in the next room decided to not sleep at all and spend all night laughing and talking, tested the sound proofing of the walls, where a shower curtain would have probably kept more sound out. The to compound the fact, when we tried to use the phone to call the front desk, lo and behold, it didn't work. Overall it was a terrible experience for an expensive amount.

Ashley was the best at the desk! Very helpful & accommodating. (Hotel itself could use some updating , wish I knew the spa isn’t currently open & bedding could be a bit more comfortable) front desk & staff were so helpful & kind , came for a convention & was grateful to them for doing their best to make the stay great

Excellent attention. Ariana was very nice and very respectful . I am here for the smallville convention during this weekend. The hotel is really great. Will be staying for 2 nights. Everything looks great . Looking forward to came bask in the future

I was at the hilton Parsippany for a business trip, I can’t be any happier with the service from the beginning of my check in process Arianna made it such an easy and wonderful experience for me, I had an issue with my booking but her work ethic is what resolved the issue. The hotel is very nice, and will be definitely booking here again.