Search Your Morris Plains Hotels

What a horrid stay at this heavy-use hotel. The owner/manager refuses to address restitution for damage to my personal property that occurred in this hotel room while I was downstairs in a conference. I was made to wait for six days before receiving contact after the incident -- and I was only contacted because the owner/manager was unhappy with my truthful but negative review. I deleted that review and reposted a more current review after I had been contacted and was told the issue would be ”escalated.” Gave them the benefit of the doubt. The owner/manager again responded on that review, trying to portray them as innocent. Three days later, a man identifying himself as from the ”Hilton Parsippany Legal Department” called me loudly and argumentatively, claiming I had been contacted more than the one call when that staff person said it needed ”escalation.” He was obviously angry at the review, but still did not address restitution for the damage to my property in that hotel room. I told him my review was honest, he was being abusive and hung up. He called back, behaving similarly, and I hung up again. I called the Parsippany Police, and the officer advised me to make a police report with my local police and have it forwarded. The officer said the same thing I said to the man who was ”allegedly” from their ”legal department” -- I am well within my rights to leave a negative review, since this was my true experience. Later the same day, I received an email from this owner/manager, which had odd wordings, strange punctuation, lack of capital letters -- saying it was a manager who attempted to call me but I ”hanged up on him,” leaving out the legal department part, offering to try to call me again the next morning, ”respectfully” this time -- to which I responded in writing: I restated the issues, informing them that I would not be answering any more phonecalls, that they needed to respond in writing. I copied Hilton Corporate in that correspondence, as well as the director of the conference I attended. When I contacted Hilton Corporate, I reported the damage to my property, the poor conditions present during that stay, and that I had followed up with the police. Hilton Corporate issued a case number, and this is as far as resolution has progressed as of today, almost a week later. On the last review I left, the owner/manager posted a response, again meant to portray them in a positive way, despite the true experience, claiming a ”backstory.” The next day, after I had spoken to Hilton Corportate, this comment came down. Today, this owner/manager had posted a different response, this time more appropriate, but asking ME to contact HIM. Again. The hotel management has all my contact details, they have pictures of the damage, and Hilton Corporate has my details as well. This manager has merely ”fielded” complaints without just resolution. I will attach photos of both my review and the manager's various comments on my reviews. In addition to photo

This review is only my experience after 3 weeks in this place. Not a good one.manager prefers work crews in the area opposed to single business people. Many things went wrong in my room as well as on the property however he always had some excuse. The straw that made me leave was that every weekend there were free for alls and no supervision. People would be drunk and smoking pot and noone in the hotel told them to stop. I was told that I would have a quiet apt for anger stay. Every weekend I got no sleep. One night 2 girls checked in at midnight and kept me up all night which caused me to miss a meeting. The sales woman told me there were no one bedrooms available that weekend so people had to be put in the room under me. Not true. I checked on line I was able to book 3 one bedrooms available. I would never check in with children or even business men. This place is good for truckers only.also truckers were washing their trucks in the small parking lot on weekends. All this place want is too fill rooms. They don't care with whom.

Long stay is still possible

I loved the breakfast and the organization of the hotel. Very nice stay and i Will be thinking of coming back soon. The room was nice and so was the bed. Ele helped us find the ice machines and she was very lovely and she always has a smile with every guest

The hotel environment is good 👍 is directly proportional to the price, but it is very difficult to find Wi-Fi at the front desk. It is recommended to say hello once when you check in. The hotel charges for parking

The rooms are clendly with all the necessities the one bedroom with kitchen and living room area is spacious and would be more then comfortable for an extended stay. The gym is clean and well verse with equipment the pool and grill area is clean and spacious overall exceptional place

The location is very good, the surrounding environment is in good order, and the transportation is convenient and not noisy. It is a recent road construction, which is a bit inconvenient. There are many supermarkets and restaurants within walking distance. The rooms are large and clean, the front desk service is good, the laundry is a bit late, or it is completed in time, plus points.

First time at this property or any Sonesta brand hotel. Nice room and good location. Power outage during an excessive heat warning in NJ did not help when the power was out from 6:30pm ish until at least 3:30am. We are seniors on the third floor. No air conditioning, lights, TV, use of in room kitchen etc. Basically, a dark room with for walls. Staff provided no helpful information or estimated repair times, which EVERY utility company I have had, where I lived always did. No backup generators to power the rooms. No designated place to charge your phones. NOTHING! and, no adjustment on our bill during checkout or even an apology. Second night of our stay, power went out within 30 seconds of us getting off the elevator and walking a short distance to our room, nearly trapping us. Opened a case with the care team and have heard nothing in over two weeks. Very disappointed with Sonesta :(

I've been spoiled staying in brand new Marriott properties in the past year on LI and upstate NY, so I was immediately disappointed when we turned into this dark and creepy Marriott. Our room had a musty odor (all of our clothes in the laundry at home right now, definitely don't want to smell like that) but it was fairly clean. The bathroom fixtures, sinks and appliances are showing signs of wear (brown ring around the drain, toilet didn't flush well, microwave button panel cracked, fridge doesn't fit in the cabinet and wasn't quite cold enough but VERY cold in the far right corner, the sliding door on balcony didn't lock very well). The pool is tiny and hot tub inconsistently heated. The shower outside of the pool (which is a nice thing to have) was REALLY aged and when i turned on the light, a medium sized city centipede (the last time I saw this type of centipede was when I lived in Manhattan) scurried out of the shower. This was around 8 am so they say if you see these things in the day, it's quite an infestation. Thank god our room wasn't on the ground floor AND I saw it about an hour before we checked out. I have issues sleeping in hotel beds as it is. These beds weren't too bad. I just feel like the whole hotel needs a gut renovation. Sadly, I don't think there's a newer, better option in Parsippany, though! The rooms WERE quiet, and the staff pretty nice. There were lots of towels at the pool. There's a reverse osmosis water dispenser in the fitness room so you can refill your bottle.