We usually have good experiences at Marriott properties anywhere in the world. Because I have a disability, I have a small service animal. When we checked in we requested first floor accommodations. They gave a first floor room. The A/C was working, but the unit was so loud, I told my husband, “There is no way we can sleep in here for three nights. Even if they only have two queen beds instead of a king bed on this floor, that would work.” It is my understanding, there were no other rooms available on the ground floor. While I stayed in the first room, my husband checked out some other rooms. The hotel gave a room on the fourth floor. The room was perfect. While unloading our baggage, unbeknownst to us, our dog’s leash fell on the ground. Since we couldn’t find the leash; we ended up buying another. Later on, my husband found the leash on the lobby counter! The next day we get a call from the front desk saying we need to pay an extra $60 pet cleaning fee. I went to the front desk and explained that my dog is a service animal, & according to the ADA (American Disabilities Act), it is illegal to charge a pet cleaning fee. Mr. Bill said it didn’t matter. He said, “There are rooms on the first floor specifically for service animals.” When I explained that we requested a room on the first floor and the one given had an a/c unit that sounded like a jet engine about to take off, & that we couldn’t stay in that room, he said, “It does not not matter.” They were still going to charge the $60 pet cleaning fee. The one bright note is that when I brought my dog back inside after going potty, Shanika (sp.?) saw us, recognized the leash, and exclaimed, “You got your leash!” I am grateful for Shanika finding the leash and taking it to the lobby.
Very Good
95 Reviews