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The hotel staff was amazing! Very helpful and attentive. We advised them of a couple of small issues upon leaving but it didn’t deter us from staying there again! The bar/grille wasn’t open on that Sunday and breakfast wasn’t included. The pool was open outside, but it was a little chilly to swim. There are many restaurants and shopping is very close by!

We usually have good experiences at Marriott properties anywhere in the world. Because I have a disability, I have a small service animal. When we checked in we requested first floor accommodations. They gave a first floor room. The A/C was working, but the unit was so loud, I told my husband, “There is no way we can sleep in here for three nights. Even if they only have two queen beds instead of a king bed on this floor, that would work.” It is my understanding, there were no other rooms available on the ground floor. While I stayed in the first room, my husband checked out some other rooms. The hotel gave a room on the fourth floor. The room was perfect. While unloading our baggage, unbeknownst to us, our dog’s leash fell on the ground. Since we couldn’t find the leash; we ended up buying another. Later on, my husband found the leash on the lobby counter! The next day we get a call from the front desk saying we need to pay an extra $60 pet cleaning fee. I went to the front desk and explained that my dog is a service animal, & according to the ADA (American Disabilities Act), it is illegal to charge a pet cleaning fee. Mr. Bill said it didn’t matter. He said, “There are rooms on the first floor specifically for service animals.” When I explained that we requested a room on the first floor and the one given had an a/c unit that sounded like a jet engine about to take off, & that we couldn’t stay in that room, he said, “It does not not matter.” They were still going to charge the $60 pet cleaning fee. The one bright note is that when I brought my dog back inside after going potty, Shanika (sp.?) saw us, recognized the leash, and exclaimed, “You got your leash!” I am grateful for Shanika finding the leash and taking it to the lobby.

No microwave in room.

I rarely stay at Residence Inns but found myself in need of a place to sleep after my moving company picked up my items but before I relocated to a new city. This Residence Inn is very nice and it's in a good location right off of 77. The suite was clean and intuitive and very comfortable. The front desk staff was friendly. No issues at all.

The staff was very kind. The hotel is in a great location. I cannot write the food because I chose to take myself out for breakfast, lunch and dinner. The room was spacious. It is obviously an old hotel. Although updates have been done it's still obvious it's an older Hotel. The room was clean. I stayed on the third floor with an inn hotel entrance. A lot of the rooms have outside entrances. For safety purposes I was glad the manager chose to put me on the third floor. There are cameras in the hallway that light up when you're walking down the hall. I like that because I was alone and it made me feel safe. I could go into detail about little things that I preferred to be a different way but I won't because if it were that important to me I could have and should have stayed at a more expensive hotel. I will say this hotel met my immediate need which was to be by myself to be comfortable and relax and I was. A side note they could change the bed comforters Maybe by new ones that would be a good idea and sheets. They were all clean just old. If I ever needed to stay at this hotel again I would because I know what I need to know. I'm not getting them a bad review because I feel like they went out of their way to help me and to make me comfortable. So if you're just looking for a place to chill out don't have to have luxuries Etc but are in a great area where you can walk to restaurants or a 2-minute drive shopping Etc then Copley in and Suites would be just fine.

It's great place to stay ..good atmosphere

The motel was a little off when we got there didn’t get assistance for about 10 minutes,,no desk clerk at 1st ,motel had a faul smell when you enter the building, breakfast was not like other Baymonts we had stay at , it was a super8 ,motel 6 kinds breakfast, didn’t seem safe outside,all though the room was great size, had a jacuzzi tub which was awesome, the could do a better job on cleaning the floor , our socks were black from walking on it. Bed was ok

This hotel is big one side is super 8 and the other side is the Baymont it's all connected into one big building so it's like a big maze that you have to walk through to get to your rooms or take the elevator I like that there are several different entrants and exits in this building so if you're not parked directly on one side and have to park say in the back you're able to go right out the back check in and check out process was fairly simple very polite for the couple of front desk people that we had dealt with the beds we're big and fairly comfortable so no complaints really in that aspect I like the extra space in our rooms and I really like the cabinetry so you can definitely put your luggage away or if you want to put your clothes in the drawers or closet so that way you don't have your stuff on your way it definitely gives you that option to do so. Each time I've stayed here our rooms came equipped with a mini fridge and microwave and a coffee maker even though we didn't use the coffee maker so I can't really give you a good review on that aspect only as per the fact that there was one located and ours had its own little coffee station type nook in the wall which was cute bathroom was spacious I don't believe the hair dryer worked in one of our rooms or was maybe not even there I'm not sure I can't remember the hotel was fairly clean for the most part I didn't have any issues with any of my rooms didn't see any noticeable damage all in all I'd say this hotel is definitely an 8 out of 10 didn't have a pool and if it did it was definitely not in order I don't think the workout room or anything like that was working either if they did have one so I was just a basic stay sleep and do what you got to do you are in a cul-de-sac so to speak almost like an industrial cul-de-sac but it's a hotel called a sex so you're right off the highway which is a plus and convenient down that called a sac road there are a couple restaurants or eateries nearby so even in walking distance however if you wanted something other than the handful of options that were down in the hotel cul-de-sac you could drive and wouldn't take you more than maybe 7:00 to 12 minutes tops to get to the closest Royal area to be able to go to any gas stations convenience stores or any other eateries so location was definitely a plus for this Hotel! I would recommend this hotel to anybody traveling maybe for business or just need a quick stay they don't have continental breakfast I believe what it's called as a complimentary breakfast where you just get two little choices of juice that tasted a little odd to me or watered down out of a machine I think they gave you like a banana and an orange or something in a fruit basket to choose from a bagel maybe some bread to toast or something or a pastry of some sort and there was two options of cereal I believe so nothing fancy nothing great breakfast really wasn't that fantastic I would recommend that the Baymont and the super 8 since they are joined together should really think about upgrading their breakfast to something a little bit better like the waffle maker you know maybe something hot I better selections and I could turn my review into at least a 9 out of 10 if not a 10 out of 10 because honestly having that breakfast makes the hotel sometimes and being a conjoined Hotel there should be no reason why they can't afford to throw in since they both share the same lobby slash diner area!