Hotels near Montreal-Trudeau International Airport, Montreal

Very nice home. Too bad the room was not prepared for the number of travelers. There was 1 bottle of water and 2 coffee cups for 3 people. The reception resolved this small inconvenience but better preparation would be appreciated.

The reception staff and specially supervisor Noemi is awesome, She has great skills to hanle any concerns during your stay. I had an issue staying in my room, water leakage from the window early morning and she compensate fairly also booked us the taxi to the airport. I will recommend everyone who want to stay in this hotel. Keep it up 👍

The hotel is good and the service is great. Very well located and parking is free which is rare these days. The only thing to say, the television suggests that it allows us to project our shows via a Chromecast which is not present because the function that you can connect to your cell phone does not work. Being an IT worker myself, I have tried everything but when the transfer between the entertainment system from the television to the function which allows Casting falls into nothingness since the equipment which takes over is not there. The entertainment device tries to change the HDMI port having checked the hidden device behind, it does not have any adapter on the port provided for this purpose. It's not a drama but the children would have appreciated being able to broadcast their videos. But other than that everything was perfect.

The room was okay. It was very cold when I checked in. I thought there was no heating. When I opened the air conditioner vents, no hot air came out. The heater was next to the window sill. It took an hour or two to warm up. I booked the room through prepaid RMB through Ctrip. When I checked out, the front desk I was charged Canadian dollars again. If you don’t speak English well, you may not be able to explain clearly. Fortunately, the money was returned in the end. However, in the winter, there are green ducks and swimming pools outside the house, which is quite magical.

There is no breakfast on the front desk floor. You can order a semi-buffet for 29.9 Canadian dollars. You can squeeze the orange juice yourself (you don’t have to doubt the freshness). It is worth recommending that the front desk is very patient. The room that was arranged at the beginning was very dark. Said that the line of sight is not good and uncomfortable, and then waited for three minutes to change to No. 1608 with a good line of sight, which happened to be able to see the scenic spot No. 67. The room is really big, the toiletries are very good, and there are no slippers in foreign countries. Everyone Prepare yourself in advance, the overall evaluation is really super comfortable.

Very good location in downtown Montreal - close to the Palais des Congres and Chinatown. Property well maintained. Room was small, but fine for 1 or 2 people. Room includes a simple breakfast of cereal, breads, fruit and hard-boiled eggs. Parking is available for a fee, but is very limited.

Very satisfied with the surrounding tour of Mengcun. Come over for an hour in the city center, the paradise is located, the room is clean, the linen is clean, and the meal service is excellent. Walking in the hotel's garden, the magnificent North America and exquisite gardening are perfect combination.

I reserved a King Bed Drive Up Room (at a traditional style Comfort Inn). This was not the type of room I was given. Upon asking about it, told no more rooms. I went online and they had more listed. Once again the front desk agent refused to do anything. After multiple times of insisting that he call the manager, I was told just make a complaint. After refusing the move from the front desk, the manager was called and the front desk agent was told that I was in the right and was given the wrong room. The room itself was fine, however, was missing tiles by the bath tub and for a hotel having just been renovated there was also multiple holes from where they tried to install the towel rack. Given the customer service that I received from the front desk, I will not be staying at this location again. As a platinum Choice Hotels member, I was shocked by the service that I received. I do not recommend staying here.

We stayed at the hotel October 14-15, 2023. The hotel experienced a power outage that resulted in us not having power for 13 of the 16 hours we were guests. The power went out at ~10pm when we were still awake, we woke up at midnight because our room was very warm due to the air condition being out as a result of the power still being out. When we spoke with the front desk staff, the staff member did not share our concern and said someone would be coming in the morning to deal with an electrical issue. We explained since the outage was localized to our side of the hotel on the first floor, we thought the problem was a breaker that literally just needed to be switched off and on again. We were told no staff member on site had a key to the breaker room, which is a concern in case of emergency. We felt like we were held hostage in our room because the staff member also told us that if we left the room locked (we'd propped the door open to go talk to them), we might not be able to get back in, since there's no manual way to open the door if the key pad is not working. We couldn't leave because we couldn't pack in the dark. We also couldn't do anything in our room due to the power outage and were unable to sleep because the room was so hot without A.C., we sat in the dark for hours. Finally, the breakfast at the hotel was awful. The dishes were dirty, the cream for the coffee expired and became all chunky when poured in, and my wife got sick from what she ate. When we explained the above at checkout, we were informed that the front desk staff couldn't do anything about the above issues and were unable to compensate us for the very poor experience. The staff took no initiative at all to try and contact a manager or come up with any solutions. When we asked to speak to a manager, they took our information and told us that management would reach out. No manger contacted us, despite our repeated attempts to contact them by phone and email. We reached out to both the Sales Manager (Sabra) and the General Manager (Lucie Bergeron) repeatedly, as well as the general email for the hotel and received no reply. Over two months later, through our persistence, we were put through to Sabra Rezigue who was quite rude and was in a hurry to get us off the phone. Sabra said that our multiple emails had ended up in her spam folder and she did not receive them (despite our cc'ing multiple emails at the hotel). She did not have any good explanation for staff that were successfully emailed not making any attempt to contact us back or forward our complaint to a manager. She attempted to blame Hydro Quebec for the power outage despite our explaining that the problem was only in our wing of the hotel and the rest of the hotel had power. Ultimately, Sabra told us that she had to deal with another client and cut the call short. We were not contacted by Sabra again despite her assurance that she would get back to us same day and were only compensated a refund of half t

This was a last minute thing we have stayed here previously but it's been a few years. Many hotels we have stayed in the past year have us struggling with doing it more often because since the pandemic the cleaning is many is left to be desired and the service is so-so but not at this hotel and it's very refreshing.