Hotel Place d'Armes

great place to stay!

Enjoyed the Le Labo products and billiard room, aside from that there isn’t much amenities unfortunately. Spa is not free for use and queen rooms are currently looking at a construction site. We stayed wondering what did Michelin award them a key for, but overall a pleasant experience!

Stayed here 1 night and it was very comfortable. Only drooping a star because there was a fly in our room when we entered. Hotel is gorgeous and situated in the perfect location, steps away from Notre-Dame Cathedral and an 8 min walk to the Old Town restaurant scene. The staff was friendly and attentive. They had fresh coffee in the lobby which was an unexpected added bonus. The hotel also offered room service which is a bonus although we did not use it. I would come back and stay at this hotel again.

This is my second time at the place d’armes, and it is similar to the first (autumn, 2024). The rooms are nice sizes and find for furniture, but the floors are gross. They are laminate, so always dusty, and they don’t feel great. They feel cheap. (Don’t get me started on the cheapness of the bathroom tiles.) Staff is friendly, but just enough. Nothing seems important or urgent. It’s odd. Last fall, my daughter and I took advantage of the breakfast twice and left underwhelmed by the service and food. For the price and reputation, the experience misses the mark.

The hotel is well located and slightly dated room interior but has most amenities needed for a stay. Toiletries are sparse and tiny bottles of these are allocated daily, which was disappointing compared to other hotels. The restaurants and bar are good. Our main complaint was the air conditioning. We stayed 2 nights and the room was unbearably hot on arrival, and Montréal was over 30 degrees C. We reported this to reception who said the air conditioning was being repaired and to be fair the room was cool within 5 -6 hours, but was hot for a long period of time and was unbearable.. The next afternoon we returned from our day @ 6pm and the room was boiling hot again. We reported this again to reception as we were leaving for a last nights dinner reservation, and were told the air conditioning had just been fixed again and our room would be cool on our return. Unfortunately we returned at 10.30 pm to an unbearably hot room, again. I reported this for a 3rd time to reception who basically just apologised and said nothing could be done until the next day and asked me ‘what I wanted them to do about it’? or they could switch our room, which by this time was 11pm. We had a taxi booked at 5.45am for an early rise to get our flight so did not have the time or inclination to switch room and move all our things, as we had limited time to rest and so endured a poor nights sleep before our flight. The fact we had to complain and report our constant air conditioning problem throughout the duration of our stay and finding out each time that the hotel were already aware of this, but had not notified us or apologised was poor service. Montréal was over 30 degrees on the day we arrived and extremely hot throughout our stay. Basic lack of air conditioning ruined our visit and quality of sleep and we felt let down by the hotels lack of empathy, concern or ability to keep us updated. We would not stay here again and do not recommend this hotel for this reason.

I am planning a trip to Montreal this August & I contacted the concierge at Hotel Place d’Armes. Bryan was truly amazing! His thoughtful suggestions for activities and restaurants made our planning very efficient. Everything he arranged was seamless; I commend his professionalism & local expertise. Kudos to the concierge team for a perfect start to our vacation!