Auberge le Pomerol

UNSAFE. There is strong odor of gas in the hotel's front stairwell. I reported this to the Front Desk staff and they refused to contact the authorities to investigate. I asked multiple times. I did not feel safe in this building. Staff first claimed the smell was present off-and-on for years, and claimed they did not smell it. Three of us all smelled the strong gas smell, however. Staff said they did not want to have this investigated as to not disturb the other guests. I checked out immediately and had to find another hotel. My friends also staying in this hotel checked out. Auberge Le Pomerol refused to refund me. Only AFTER we all checked out and booked other hotels did they decide to contact the utility company to check for a gas leak. I don’t know what resulted with that, but their refusal to check for a gas leak after multiple guests reported the smell of gas in a stairwell is shockingly negligent. Avoid.

Besides being in one of the worst neighborhoods in Montreal, there is no place to park your car, and our room was never made up nor did we get fresh towels, even after asking. This hotel has around 30 rooms and only 12 are occupied during a very busy week here in Montreal where every other hotel is full or close to full. That should tell you something. The only reason I am here is because the hotel I originally booked had a flood and we were sent here by them. Never again!!!

24-hr desk staff went above and beyond. Directly across from Metro so getting around was a breeze. Room was clean but simple: no microwave or fridge but there was coffee service. AC and heat both worked superbly. Neighborhood was great, from lively park with live music and great people-watching to a huge drugstore and grocers steps away. For the price it is a clean, comfortable, safe place.

used another app to book a room here, what a dump, in all my years of traveling this was the worst hotel I’ve ever stayed at initially we were given a tiny smelly room with a full size bed, went to the front desk late that night to complain and was given a bigger room with a queen size bed the queen size bed was propped up on loose pieces of wood, the shower had mislabeled water controls that also changed from hot to cold on their own The front of the hotel looks like it’s abandoned and falling apart I would not stay here ever again