Auberge du Vieux Port by Gray Collection

I believe that the services provided do not reflect the value for the price paid. The reception staff lacked smiles and did not appear proactive. Kitchen and maintenance staff should not be using the same elevator as guests. The room was not clean, with stains on the floor. Perhaps it is a foreigner's bias, but compared to hotels of the same level in Europe, this one is overpriced and the service is inadequate.

We cannot say enough good things about Auberge Du Vieux Port. We have been visiting for almost 20 years and enjoy it more each time. The hotel keeps improving the facilities and the Old Port keeps adding attractions. Everything is perfect and the staff is universally competent and welcoming. Our favorite room had been redone with fantastic new shower. The charm cannot be matched. I would suggest that anyone who loves elegance put it on their list.

If you’re going to old Port Montreal, stay at this hotel! It is beautiful I live in the US. I’ve never been to France and I heard that this was like a little Paris without being there myself. I guess I can’t say for sure but it certainly felt like what I would think that should feel like the hotel was beautiful, so chic and quaint the room so well appointed. The shower was amazing amazing with a rain head and many many jets to hit all over your body. The water pressure was amazing. The Nespresso pot with six available pods that brought a smile to my face from me to ear…. The bed felt like it hugged me all night long. There was no waking up with a bad back like you do in some hotels…. The towels were not towels. They were bath sheets, gigantic, thick, NEW soft fantastic…. The charm of the room with the royal brick the French chandelier the wood floors just so beautiful. The lighting was amazing. The outlets were plenty TV was big. I can’t say enough…. The lobby was beautiful and the restaurant that I ate and called the lobster bar spectacular… I had the grilled octopus which was better than any other octopus I’ve ever had and to go along with the recommendations for food to eat in Montreal. I wanted to have poutine, however when I discovered that the lobster bar had lobster and crab poutine. It was surely my lucky day absolutely delicious and the espresso martini I had was also hands-down. There’s a separate review out here for the restaurant, but I just had to mention it along with the hotel. The service was also fabulous everywhere all over this hotel valet was seamless and they had my car ready when I had to leave very early with no issue… I didn’t eat upstairs, but I did go and check out the terrace restaurant just to take a look at the views and that was pretty amazing as well if I go back to Montreal, I will surely stay here again!!!

The staff were lovely especially Louise who went our of her way to help. Tirand at Gaspars was so attentive and made us feel very welcome. The room was beautiful, comfortable and spacious. Great location and lots of close by cafes. Restaurants and activities.

The staff working a this hotel are phenomenal and work tirelessly to make the guests happy. The location of this hotel is excellent though it is a bit loud as it is bordered by two popular tourist streets and entertainment. There are two metro lines close by which means You have easy access to the rest of the city. The common area aesthetics are also very nice. However, the bed mattresses and lumpy pillows were awful. They have wonderful sheet and towels but the bedding essentials for comfortable sleep were not there. I do not think the price is reflective of the amenities at this hotel. They serve coffee and tea in the am but it is isn't till 7:45-8 am and unfortunately was not always warm . They have two wonderful adjoining restaurants which they refer you for breakfast and dining. Not a hotel for an early sleeper or early riser.

My husband and I stayed at the hotel last week (06/11/2025- 06/15/2025), the concierge staff was so helpful both before our check-in and during our stay. We were celebrating my husband’s birthday and the concierge/front desk staff communicated with me prior to our arrival regarding a birthday cake in our room and dinner reservations. Everything was perfect. During our stay Louise and Jeremey at the front desk were so helpful. Louise made sure everything was perfect for my husband's celebration and Jeremey was so helpful in getting dinner reservations - especially due to the F1 weekend. I give you hotel a 5 star review. Thank you for everything.