Quality Inn and Suites Montreal East

Stayed here for night on the way through. Just off the highway, lots of parking and the front desk staff was friendly and welcoming, but that's all I have to stay that's positive about here. The hallway to my room had an unpleasant smell and once I got inside my room the first thing I noticed was the stains all over the carpet. Made me question if I should take off my shoes. Later I pulled out the chair and ... what... I'm pretty sure people throw out better ones, could probably replace this just by driving around the neighbourhood. Now if this was less than $100/n I could live with this and rate it average, but at $180/n you have to be kidding me.

We booked this hotel through *******. When we got there, the room that we booked was not available, even though we booked it a week in advance, and the website confirmed the reservation. When we entered into the room provided for us, we saw it was one bed and a small couch, which was not what we had reserved. When we went back to the front desk to ask for our reserved room, there was already another guest yelling at the man, demanding a receipt for the charges for the room that she did not receive. We explained the situation about the incorrect room to the man at the front desk, but he explained that the room was not available. We explained that we needed this room because we were a family staying together, but he (his name was Julian and he represented himself as the supervisor) refused. Because we overheard the other guest yelling at the other man at the front desk, we asked Julian to print the receipt confirming that they did not have the room. He provided us with one, and when we said that we did not want to stay because this was not the room we booked, he advised us to have ******* call the hotel to refund us for our hotel charges. They assured us that we would not be charged. We never stayed in the hotel or any of the rooms, but they charged us for the nights. We had ******* reach out to them, but they refused to refund any of the charges, saying it was "nonrefundable," even though they did not uphold their end of the contract. ******* said they reached to their manager, a woman named Lisa, who again, repeated that it was nonrefundable and refused to assist them. ******* sent them an email, explaining the situation, but they again, refused. They never apologized or tried to make it right. While there, we also saw another guest complaining that he kept receiving the wrong set of keys for his room, and so, could not enter the room. This was all within the span of 30 minutes. I have stayed in multiple hotels all over the country and this is by far, the worst customer service I have ever experienced.