Montreal Marriott Chateau Champlain

房間舒服，體驗好

The location is excellent and convenient for travel. It is less than 100 meters away from the train station exit. The room is spacious and comfortable. It is convenient to travel to churches and some attractions around. The hotel facilities are OK

Very bad experience! When I went to the hotel, they said they couldn't find the order, and asked me to pay again to create a new order, and asked me to go to Ctrip customer service to cancel the order. As a result, Ctrip customer service finally said that the hotel manager would still go with the original order and would refund me. I thought everything was fine when I heard that I was refunded, but when I came back to check my credit card bill, I found that the money was still deducted. I went to Ctrip and Ctrip asked me to find the hotel myself. I sent an email to the hotel email for two weeks but there was no news. I called to ask the other party and they said that this email was not in use at all. They said on the phone that they would refund me, but they still didn't refund me after a week. I called again and they said that my order was not for December but for November. I asked him for an email and sent him a confirmation letter from Ctrip and the details of the additional payment at the hotel, but he was still playing dead. The experience was terrible! When I arrived at the hotel, they said they couldn’t find my reservation and asked me to pay again to create a new one. They told me to contact Ctrip customer service to cancel the original booking. I contacted Ctrip again, and they told me to reach out to the hotel directly. I emailed the hotel’s provided address, but after two weeks, there was no response. When I called the hotel, they said the email wasn’t in use anymore. Over the phone, they promised to refund me, but a week later, I still hadn’t received it. the hotel, but they continued to ignore the situation.

位置方便 服務好