Hotel le Deville

First of all I never expected crazy luxury or anything like that. Just a bed and a shower that worked would have been fine with me. However both those things were not in order, the shower barely worked and only when I was holding the showerhead myself. The bed was way too static so every time I moved around there were sparks of electricity. The TV had a crack and only showed about 5 different channels. The chairs and other furniture looked as if they had been thrown around for a few hours before being placed in the room and I am pretty sure the last guest in the room was not there voluntarily seeing how many scratches and dents this room had. Now all these things can be forgiven if there was not also some strange liquid running down the walls. I did not ask what it was and to this day I rather not have that information. Also I believe the site said the rooms are soundproof, which clearly was a blatant lie as I was woken up at least three times by people screaming and falling over themselves in the lobby, a chair might have been thrown against some stuff as well as far as I could make out. At check in the receptionist barely looked at me in his jogging pants and did not really speak any language I understood. When after the first horror night I tried to check out the next morning there simply was nobody in the hotel that I could find to do so. So I went into the city and came back the same afternoon to check out. This time a nice lady tried to help me but did not give me any options for getting money back for the second night that I booked. Next to this, she said I should have just grabbed a phone from behind the desk to call them, as if anybody ever does that. In conclusion every single aspect of this stay was wack and I strongly advise anybody to pay a few euros more and go to an actual hotel instead of this prison in disguise. I completely forgot to review the place because my brain simply blocked the whole experience for a few months. Luckily I still have the pictures. Regardless of this both Booking and the hotel refused to even look into compensating me for this terrible, terrible, lazy, terrible experience.

I cannot understand anyone’s suggestion that this is anything but an upgrade on a youth hostel, trying to pass itself as a hotel. WHEN YOU ARRIVE, NOTE THE OFFICIAL CLASSIFICATION, AS A 2* PROPERTY. The second floor room was accessed through a dingy doorway, nailed down carpet and poorly maintained stairs, a room with no closet, a bathroom in the room, no amenities and all for $400/night. Unfortunately the business partner, having immediately accepted our cancellation and full refund, then reneged on his promise when addressing it with ***********. The following day on contacting the owner, she agreed to a 50% refund and then even reneged on this!! One of my worst experiences and nothing *********** will do anything about. BE VERY AWARE OF WHAT YOU THINK YOU ARE BOOKING