123 S Lincoln Ave, Monterey Park, California, 91755See Hotel Details
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1 night
Guest Reviews
7.7/10
Good
370 review
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Verified reviews
Location7.8
Amenities7.5
Service7.6
Cleanliness7.8
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All reviews(370)
Positive reviews(327)
Reviews with photos/video(78)
Awesome rooms(51)
Easy to get around(17)
Large rooms(16)
Friendly front desk staff(14)
Great value for money(12)
Average sound insulation(10)
Convenient for shopping(9)
Near shopping area(7)
Negative reviews(43)
Guest User
Two Queen Room
Stayed in Mar 2024
Business travelers
1 review
3.0/10
Posted on May 2, 2024
One of the worst hotel I ever stayed in my entire life!!!!
1. sound proof was so bad. U can hear next door talking. U can hear people upstairs walking in the room.
2 when client called in, they refuse to connect the call and mentioned no such such person. Even client repeated my name for few times and they answer, too many guests in hotels and I can check one by one ?? Don’t I have a in-house system?
3. Staying for 4 nights, breakfast serving SAME items everyday! Same Ham, same sausage, same potato and same eggs!
4 toilet is so dirty and u can’t believe it!!!! Pictures attached.
5. This rooms booked for two guests. Went down to front desk, wanna see how come they cannot locate my name when my client called. Out of my surprise and shocked that they also cannot find my colleague name. Asked me to pen down in a price of paper which u can see how the paper look like.
6.tape water was out of order and u can see from the picture, running water while showering and nobody fix it !
7. The soap as u May see in the pic! What kind of quality is this!
8 the conditional bottle in the shower room is empty !
9. The strain on the basin and on floor, you cannot believe it
10. Never ever staying in this property !
Response from Property: Thank you for taking the time. Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences, and we apologize for any dissatisfaction you may have experienced with our breakfast. We offer a complimentary continental breakfast, including scrambled eggs, sausages, slices of ham, and roasted potatoes as hot dishes. Additionally, we provide fresh oranges, freshly baked waffles, whole and skim milk, various coffees and juices, toast, and pastries. Starting from February 1st, we have also introduced freshly cooked Chinese-style congee and a selection of delicate Chinese appetizers to cater to the diverse preferences of our guests. and we will be taking proactive steps to prevent similar issues from occurring in the future.Please know that we take your comments seriously, and we will be taking proactive steps to prevent similar issues from occurring in the future.
Guest User
Two Queen Room
Stayed in Feb 2024
Travel with friends
1 review
2.5/10
Posted on Mar 28, 2024
I didn’t like the location too much, it’s in a Chinese neighborhood and it’s very far from everything.
But I’m just writing this because I need to let you guys know that the room was very dirty, everything was dirty.
The bathtub was disgusting. The towels was smelling bad so I called the hotel asking if the service room can bring me another towel and he said no that I need to go to the front desk to ask for more so I had to get out of my shower and put some clothes on just to go to the front desk. Also I was with 3 people and in the room had just 2 towels. *There were no shower gel.
My bed was completely disgusting with a bad smell as well. I couldn’t sleep well because the bed was so hard, was not comfortable at all. I took the sheets off to put a new one that I bought it because I was disgusted from the smell and I saw this on my bed. I just had a bad experience.
Response from Property: We are sorry we were not able to provide you with a better quality of service. We are always looking for ways to improve our customer experience. The Lincoln Hotel completed its latest renovation in August 2021. The hotel is situated in the heart of the Monterey Park, a vibrant business district in the Chinese community, on the bustling south side of Garvey Avenue. The surrounding area is filled with various conveniences such as restaurants and shops. We try hard to make sure all of our guests have a great stay as we are all about Satisfaction Guaranteed. Thank you for your feedback and we hope you will come back and stay with us again, to show our improvements. Stay safe and healthy!
Johannes
King Room
Stayed in Jul 2024
Family
2 review
8.5/10
Very Good
Posted on Sep 2, 2024
Nice hotel with friendly staff. The room was quite
good, but not sound proof. The area is very accessible with lots of shops and restaurants nearby. Even a busstop going to downtown LA.
Response from Property: Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.
Razer
King Room
Stayed in Aug 2024
Business travelers
9 review
10.0/10
Outstanding
Posted on Oct 26, 2024
Safe, Good breakfast. Love it. If you wanna stay around Monterey Park, chose the place
Response from Property: It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!
AmyL
Two Queen Room
Stayed in Aug 2023
Family
1 review
10.0/10
Outstanding
Posted on Sep 29, 2023
Very friendly staff and very satisfied with the flexible time to check-in especially flight delayed caused us late check-in.
Hotel room very clean and value for money.
Will definitely visit again!
Response from Property: Dear AmyL, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!
Ellie99
King Room
Stayed in Oct 2024
Business travelers
4 review
10.0/10
Outstanding
Posted on Nov 23, 2024
Nice and clean
Good customer service
Response from Property: Thank you for your wonderful feedback! We are delighted you enjoyed your stay and hope you will join us again soon!
Max Leal
Two Queen Room
Stayed in Jul 2023
Business travelers
2 review
8.0/10
Very Good
Posted on Aug 17, 2023
I was impressed by the persistency of there service. I would definitely recommend this hotel. I would also book again.
Keith ZZ
Two Queen Room
Stayed in Dec 2023
Family
9 review
8.5/10
Very Good
Posted on Feb 5, 2024
Location is great for Chinese food. The room I stayed at is a bit dated but I'm glad it is clean.
Response from Property: Dear Valued Guest, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.
viona15
King Room
Stayed in Apr 2023
Couples
3 review
9.0/10
Great
Posted on May 10, 2023
it was a nice hotell, it will be my go to hotel for sure 😻😻❤️🥰 the food, service and room was 9/10!
but you have to ask for the breakfast ticket! dont forget!
maybe a softer bed would be perfect!
Response from Property: Thank you for taking a moment to share your experience. I am happy to hear you found our hotel to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!
Traveling24/7
Two Queen Room
Stayed in Aug 2023
Family
1 review
6.5/10
Posted on Sep 25, 2023
It’s cool if your staying for a night. It’s really quite. The beds are super stiff. The rug is really Dirty besides that it’s pretty cool. The older man at the desk is very rude and disrespectful but the women that work there are lovely
Response from Property: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. We regularly clean and maintain facilities such as carpets. We sincerely apologize for any visual misunderstanding caused by the carpet patterns. Your comments will help us as we continually work to improve our guest experience. At Lincoln Hotel, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.
Anonymous User
Two Queen Room
Stayed in Apr 2023
Business travelers
5 review
10.0/10
Outstanding
Posted on Jul 24, 2023
Good good good good good good good 👍👍👍👍👍👍👍👍👍👍👍
Response from Property: Thank you for your review. We hope you come back to stay with us again soon!
Guest User
Two Queen Room
Stayed in Aug 2024
Travel with friends
1 review
10.0/10
Outstanding
Posted on Nov 4, 2024
very nice hotel to stay
Response from Property: It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!
Bianca Robinson
Two Queen Room
Stayed in Jun 2023
Family
5 review
8.5/10
Very Good
Posted on Jul 13, 2023
There is no bottled water provided as the description, the location is good! Water doesn’t go through the sink well, same as last time, hair conditioner doesn’t even come out, needs to replace a new one.
Response from Property: Dear Valued Guest,Thank you for your feedback, we are sorry to hear you experienced some issues during your stay, I will report your issues to the appropriate department and will rectify them immediately. We value your business and ask that you give us another opportunity to show you our service!
Bo KEOPHILA
Two Queen Room
Stayed in Sep 2023
Travel with friends
53 review
9.0/10
Great
Posted on Oct 11, 2023
Clean. Cheap. Staff so friendly will come back to book again
Response from Property: We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff. We know that when traveling you have many lodging options and we are happy that you chose to stay with us. We hope to see you again in the future.
Guest User
Two Queen Room
Stayed in Apr 2023
Family
27 review
9.0/10
Great
Posted on May 26, 2023
Good hotel, easy to take sky train. Just right besides of convention centre
Response from Property: Thank you for your recognition of Lincoln Hotel. Looking forward to your stay again!