Holiday Inn Express Monterey-Cannery Row

The location is splendid. Everything is alright except for the fact that we had to carry our luggage up and down the stairs to reach our room. There are in total 2 sets of stairs with small steps and our luggage was quite heavy. There is an elevator but it only carried us to to the floor and not where our hotel room is actually located. You definitely need to request for wheelchair accessible rooms if you don't want to burden yourself in carrying your heavy luggages or if you are bringing someone who is disabled or the elderly. The free breakfast had a pancake maker which was really nice.

Room is simple but clean and comfortable. Excellent location to reach every where in Monterey. Patio is very inviting with plenty of seats for social. Nice breakfast. Friendly and professional staff (Ben and Sanjay). Will definitely come back again.

We stayed at this hotel for a total of six days and five nights. On our final evening, I received a call from Kristin at the front desk informing me of a noise complaint from the guests below our room. I was surprised by this, as we were already in bed preparing to turn in for the night. At 11:00 p.m., we were woken again by a second call regarding another noise complaint. At this point, we were quite frustrated, as we had been asleep and there was no activity or movement in our room. I decided to go to the front desk in person to better understand the situation. During this interaction, Kristin was noticeably condescending and unwilling to consider the possibility that the noise may have originated elsewhere. I asked whether there could be a washer or dryer near the complaining guests’ room that might have caused the disturbance, but she promptly dismissed the suggestion and insisted that the issue was coming from our room. Her demeanor was unprofessional and dismissive. She implied that I was making her uncomfortable, even though we felt increasingly uncomfortable with how the situation was being handled. When I asked why she chose to believe the other guests’ account over ours, she openly stated that she’s choosing to believe the guests—prompting me to ask, "Are we not guests as well?" We travel frequently for both business and leisure and have stayed in numerous five-star hotels. We have never received a call regarding a noise complaint or any kind of issue of this nature. It was especially disappointing to encounter such inhospitable treatment from a front desk worker at a Holiday Inn—particularly on the final night of what had otherwise been a long stay. I intend to contact corporate to file a formal complaint regarding this incident. While the hotel's location is excellent and the housekeeping staff was consistently friendly and professional, our experience with the front desk staff was deeply disappointing and ultimately marred the end of our stay.